Bilingual Deskside Technician - Spansih​/English

Join to apply for the Bilingual Deskside Technician I - Spanish/English role at Stefanini North America and APAC
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For 30+ years, Stefanini has been helping midsize, large, and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services such as IT Infrastructure Outsourcing, End‑User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT), and user experience (UX), the company has been recognized with several awards in the area of innovation.

Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries.

• Support IT equipment in large corporate environments.
• Desktop/laptop tech support for Windows 10, MAC, Android, and iOS operating systems.
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC/D support – install, move, add, change, and dispose IT equipment.
• Maintain repairs, spare parts, and components.
• Research and troubleshoot problems.
• Maintain system configurations and documentation.
• Track and resolve customer incidents and requests through the client's ticketing tool.
• Troubleshoot and resolve hardware and software issues for Windows devices.
• Backup, restoration, and migration of user data.
• Smart Hands support with networking, server, and telecommunications technologies.
• Printer and peripheral device support.
• Inventory management of IT assets including asset auditing.
• Ability to research and follow appropriate knowledge base articles.
• Work on-call and other after‑hours support needs.
• Various other tasks associated with deskside services.
• May need to be available to provide support at other client locations as needed.
• Other duties as assigned.

• Work with brilliant minds, often within a global capacity.
• A comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training.

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.

• One year of deskside IT support experience in an international environment.
• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, A/V conferencing systems, printers, and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Ability to follow directions of next level support teams when providing Smart Hands support.
• Excellent verbal and written communication skills.
• Ability to communicate technical information to nontechnical people.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in‑depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• Deskside/desktop/end‑user computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid‑response user support.
• Proven ability to balance, prioritize, and organize multiple tasks.
• High school diploma (required).

• A+ Certification.
• Microsoft Certified Professional (MCP).
• ITIL Foundations.
• Lean Six Sigma.

Entry level.

Full‑time.

Engineering and Information Technology.

IT Services and IT Consulting.

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