SAP Business Analyst

Job Title

SAP Business Analyst (SAP SME) – Customer Service Data Validation

Remote (Up to 25% travel to Miami, FL)

$40.00/hr - $100.00/hr

We are seeking an experienced SAP Business Analyst to serve as the SAP Subject Matter Expert (SME) for a customer service data validation project. This role will support a team migrating from a legacy mainframe Customer Service (CS) system to SAP, focusing on data validation, data quality, and front‑end SAP functionality.

The ideal candidate will have strong functional SAP knowledge (primarily front‑end), excellent communication skills, and the ability to provide hands‑on training to non‑technical team members. This is not a technical development role—rather, it is a functional position aimed at guiding and enabling the team to navigate SAP effectively.

• Act as the SAP SME for a team performing data validation and quality checks during migration from a legacy CS system to SAP.
• Provide hands‑on, verbal training to team members (former CS representatives) on how to:
• Locate records in SAP.
• Run standard reports (e.g., account balance reports for specific account numbers).
• Assist in writing and refining test cases for front‑end data checks in collaboration with business unit partners.
• Support the team in understanding SAP processes and navigation, ensuring accurate data validation.
• Run SAP reports as needed (not expected to develop or code reports).
• Collaborate with operations teams to identify production‑level checks and incorporate them into validation processes.
• Serve as a liaison between business and technical teams to ensure smooth migration and validation efforts.

• 5–10 years of experience as an SAP Business Analyst or similar functional role.
• Strong front‑end SAP expertise (Customer Service module experience preferred).
• Ability to train and mentor non‑technical users in SAP navigation and reporting.
• Excellent communication and interpersonal skills; comfortable with hands‑on, verbal training rather than documentation‑heavy approaches.
• Experience in data validation, data migration, and quality assurance processes.
• Familiarity with customer service operations and related SAP functionality.
• Willingness to travel up to 25% to Miami, FL.

• Knowledge of SAP XD and CS modules.
• Experience supporting data migration projects.
• Understanding of test case development and execution.

• Work closely with data validation teams to guide them in SAP navigation and reporting.
• Provide real‑time support and training on locating records and running reports.
• Collaborate with business partners on test case execution and validation methods.
• When not training, run SAP reports to support validation efforts (no report development required).

Mid‑Senior level

Full‑time

Business Development and Sales

IT Services and IT Consulting

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804‑523‑8228. (Do not submit resumes or solicit consultants to this email address). United Healthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Apex Systems.