Trade Support & QA Analyst

Source Pro Search is conducting a search for a highly motivated and hands‑on Trade Support & Quality Assurance Analyst to join a Trading Operations Team in Miami, FL. This position requires on‑site presence 5 days a week to ensure smooth daily operations, provide technical and trade execution support, and facilitate problem resolution for traders. The ideal candidate will be tech‑savvy, detail‑oriented, and thrive in a fast‑paced, dynamic trading environment.

The Trading Operations team is responsible for all front‑line customer support. The applicant must have meticulous attention to detail. Trading Operations is also responsible for testing all client interfaces and business functionality of trading systems.

• Supporting real‑time trading services to on‑floor options members on the Exchange to ensure superior customer service and adherence to regulatory standards.
• Processing member requests for local networking and desktop support.
• Facilitating solutions for firm technologists and external vendor requests.
• Interacting directly with trading floor members and member firms’ trading desks to provide all operational support.
• Coordinating member firms’ technical staff for firm configurations of trading sessions and networking connectivity.
• Maintaining and completing all daily Exchange Operations.
• Ensuring all software issues are reported and handled efficiently per the Exchange software defect remediation process.
• Developing and performing application certification with external clients to ensure smooth transition of new features being enabled in the production environment.
• Providing timely resolution of technical and user‑specific issues and requests.
• Engaging in continuous process evaluation and improvement.
• Assisting Trading Operations Department Manager with Industry‑based calls.
• Maintaining knowledge of Industry trends and their impact on trade support.
• The candidate must demonstrate the ability to proactively participate in the end‑to‑end system testing process within a fast‑paced trading environment. Candidates are required to develop a deep understanding of Business System Requirement documents and translate these concepts into automated production test scenarios.
• Participating in the Exchange Quality Assurance program.
• Developing, authoring and troubleshooting comprehensive test scenarios which are validated against the testing system.
• Proactively participating in the review of business requirements for the purpose of developing test case scenarios that ensure complete test coverage of application functionality.
• Participating in all aspects of a full‑lifecycle development methodology.
• Troubleshooting technical and functional issues based on Exchange Rules and system design.

• Bachelor’s degree or equivalent in Finance, IT/Computer Science or a related field.
• Proficient in Microsoft Excel.
• Knowledge/prior use of JIRA tracking software is recommended.
• Options and/or equities industry background is recommended.
• Experience testing trade execution systems at an exchange or for an ECN/ATS is recommended.
• Strong team based and customer facing verbal and written communication skills are a must.
• Effective analytical and problem solving skills.
• Required to be a self‑motivated, patient, dynamic, organized and responsible team player.
• Function at a high level and prioritize critical tasks in a dynamically changing environment.
• Possess a strong sense of ownership and responsibility.
• Must have the capacity to thoroughly understand the Software Quality Assurance testing process and best practices.
• Must possess the aptitude for automated testing of a platform in an integrated testing environment, as well as testing user‑interface and transaction‑processing systems.