Manager, End User Computing & Collaboration Technology

Manager, End User Computing & Collaboration Technology
Contract on Site in Miami 5 days a week

Overview
The Manager, End User Computing & Collaboration Technology leads the delivery, optimization, and support of all end user technologies, including M365 applications, endpoint devices, and related systems. This hands‑on leadership role is responsible for driving user experience excellence, ensuring system security and reliability, and implementing innovative solutions—such as AI-powered tools—to enhance productivity and collaboration across the enterprise.

Responsibilities

• Develop and execute strategies and roadmaps for end user technologies that enhance productivity, collaboration, and security.
• Oversee the operation, maintenance, and lifecycle management of end user devices and collaboration tools (M365, Teams, SharePoint, One Drive, etc.).
• Manage and deliver technology projects including software deployments, upgrades, migrations, and integrations.
• Implement and support end user AI solutions such as Microsoft Copilot, including training and adoption plans.
• Lead and mentor a team of technical engineers, managing L2/L3 escalations and ensuring timely issue resolution.
• Configure and administer M365 workloads, user accounts, permissions, and compliance policies.
• Oversee endpoint management through Microsoft Intune for both corporate and personal devices, ensuring data security and compliance.
• Partner with infrastructure, cybersecurity, and service desk teams to deliver seamless technology experiences.
• Establish and maintain technology standards, documentation, and training resources for users and IT staff.
• Track, analyze, and report on performance metrics for end user technologies and collaboration platforms.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 7+ years of experience in IT end user support, collaboration technology, or endpoint management, including at least 3 years in a leadership capacity.
• Strong expertise in Microsoft 365 (Exchange, Teams, SharePoint, One Drive, Power Platform) and Microsoft Intune.
• Proven experience managing endpoint security, compliance, and policy configurations.
• Hands‑on experience with project management tools (e.g., Jira, Confluence) and IT service frameworks (ITIL preferred).
• Excellent leadership, communication, and stakeholder management skills.
• Relevant certifications (MCSE, CompTIA, ITIL, or similar) preferred.