Azure Engineer, Infrastructure Operations

Join to apply for the Azure Engineer, Infrastructure Operations role at Human Rights Watch
.

The Information Technology Operations Division of Human Rights Watch (HRW) is seeking a skilled Azure Engineer, Infrastructure Operations to design new solutions, improve processes, solve problems, and ensure the smooth operation of our Azure/Microsoft 365 tenant.

The Azure Engineer will be responsible for designing, implementing, and optimizing cloud solutions across Microsoft Azure and Microsoft 365 environments. This role involves managing technical projects, ensuring system reliability, and driving innovation through best practices in cloud architecture and security. The one‑year fixed‑term position reports to the Deputy Director of Information Technology, based in Charlotte. The successful candidate will be expected to work from the office as needed and must be based within commuting distance of one of the specified HRW offices.

• Design and Administration:
  Identify, propose, and develop designs, maintenance, and administration procedures and projects to ensure our tenant meets organizational needs and best practices.
• Continuous Improvement:
  Identify, analyze, propose, and develop opportunities for the continuous improvement of HRW SaaS, IaaS, and PaaS systems.
• Roadmap Management:
  Work in partnership with other teams to define and manage the roadmap for Azure and Microsoft 365 environments.
• Project Execution:
  Advise on and manage the planning and execution of processes and projects related to HRW SaaS, IaaS, and PaaS systems.
• Support Services:
  Provide support services to internal Tier 1 and 2 support teams via defined escalation paths.
• Support Escalation:
  Serve as support escalation for helpdesk staff.
• Documentation:
  Manage, research, analyze, and create documentation for internal teams and assist other IT teams as needed.
• Operational Documentation:
  Build, update, or assist in operational and configurational documentation for all SaaS applications supported by IT.
• Technical Training:
  Advise and support the technical training of other members of the IT teams.
• System Administration:
  Administer SaaS, cloud (Azure, AWS), Linux/Unix systems, and on‑premises servers, including design, implementation, and support of critical systems.
• Cloud Hosting:
  Experience with public cloud hosting (Azure), including build and deploy from Git Hub.
• Identity Access Management:
  Support existing SSO integrations with Azure AD and perform new integrations as required.
• Application Monitoring:
  Monitor and maintain current SaaS applications with daily tasks, utilizing change, incident, and project management.
• Backup Review:
  Review backups daily and troubleshoot any issues.
• Perform other tasks as required.

• Education:
  
  Bachelor’s degree or equivalent level of experience in the IT field.
• Experience:
  
  A minimum of seven years of experience in a related field.

• Knowledge in administering Microsoft 365 (Exchange Online, Entra , Defender) and Azure (VMs, application hosting, virtual networks, DNS).
• Demonstrated experience deploying and managing services through Azure Pipelines and Git Hub.
• Knowledge of troubleshooting infrastructure issues.
• Proficiency with IT Service Management Process and tools (Fresh Service or similar).
• Experience with Infrastructure as Code tools, such as Cloud Formation, Terraform, or Ansible.
• Understanding Linux containers and workload scheduling technologies (AKS, Docker, Kubernetes).
• Understanding networking concepts (TCP/IP, Routing, Load Balancing, DNS).
• Demonstrated skills in programming/scripting (Power Shell, Python).
• Understanding OS security fundamentals for publicly accessible servers.
• Experience with source control systems and managing development across branches.
• Working knowledge of database concepts, database structures, relational databases, and related applications.
• Experience with device management tools (Intune, JAMF Pro).
• Familiarity with general endpoint troubleshooting, and support functions is desired.
• Good understanding of REST and MS Graph API services.
• Familiarity with the administration of SharePoint, Teams and Power Platform.
• Azure and Microsoft 365…