Temporary IT Lab Assistant

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The IT team at the Nicole Wertheim College of Nursing & Health Sciences are seeking Temporary IT lab assistants to provide professional technical support for faculty and staff.

Duties Include:

• Performs network troubleshooting on equipment, hardware, and repair.
• Installs and configures local and network printers.
• Creates logs and tracks service requests through resolution, using a help desk incident tracking software.
• Assists with coordinating minor IT-related projects in the NWCNHS.
• Assist with backup and recovery procedures for workstations. Perform new system installations, software upgrades and security patches. Install/ troubleshoot MS applications, email, network and local printers.
• Assist users with Microsoft Office applications, log in scripts, file retrieval and provide extensive technical support. Set up A/V equipment for faculty/staff presentations and Zoom meetings.
• Assist with the maintenance of the computer labs and digital displays. Assist with video conferencing equipment setup.
• Manages computer lab workstations, ensuring all PCs remain updated with security patches and are complying as set forth by the FIU Department of IT Security.

High school diploma and two (2) years of appropriate experience; OR an equivalent combination of relevant education and/or experience.

• Requires prior completion of FIU Service Excellence training or completion within first 30 days.
• Customer service knowledge.
• Ability to work in team setting.
• Ability to take direction and work independently as needed.
• Experience with Windows Server 2012 and Mac OS knowledge helpful.
• Any Microsoft or CompTIA certifications are a plus.

Temporary

As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement).

Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits. As a temporary employee, you are also eligible to enroll in supplemental plans (e.g. dental, vision,) which requires full payment on your part.

Upon completing an assignment, employees may apply for a position on FIU Careers.

• Monday-Friday

• $14.00 per hour

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "
My Applications
".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

* This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "
My Applications
".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application…