ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Position: ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting - Open Location
Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location

Location:

Anywhere in Country

Posted: 3 days ago

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, as well as build relationships that will define your career.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.

Key Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.

• Accountable for program/project management, ensuring that all objectives are met.

• Developing resource plans and budgets for engagements, managing engagement economics effectively.

Skills and Attributes for Success

• Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.

• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans, and solution architectures.

• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source‑to‑Pay) engagements and solution delivery, including engagement management, design, configuration/development, testing and deployment phases.

• Ability to manage 2‑3 engagements and mentor multidisciplinary teams of 10+ resources including offshore resources (consultants, developers, and testers).

• Build and foster client relationships and demonstrate the value of EY services.

• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.

• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT).

• Analyze a company's service management functional capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.

• Lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.

• Experience in waterfall and agile delivery models – supporting planning, status reporting, budgets and risk and issue logs.

• Create high quality deliverables and project artifacts.

Qualifications

• Bachelor’s degree required (4‑year degree);
Master’s degree preferred.

• 5–7 years of relevant Service Now implementation experience.

• 5–7 years of Big‑4 or equivalent consulting experience at Senior Manager or Director level.

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).

• Minimum of 2 of the following Service Now certifications:
- Service Now Certified Implementation Specialist – HR Service Delivery
- Service Now Certified Implementation Specialist – Customer Service Management
- Service Now Certified Implementation Specialist – Field Service Management

• Excellent consulting and interpersonal skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.

• Effective in developing presentations, functional and technical roadmaps, and presenting ideas and proposals to all levels of management.

• Experience with defining contextual, conceptual, and logical models aligned to business and…