Junior Analyst, Business Process and Technology Solutions

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Job Summary:

Royal Caribbean Group is a leader in the cruise industry, offering exciting career development opportunities. They are seeking an Analyst, Business Process and Technology Solutions to identify and analyze operational processes, develop technology solutions, and provide expert user support for Travel Services applications.

Responsibilities:

• Collaborates with business and technical core team members from business requirements to production deployment.

• Liaises with Operation Teams, their leadership, direct management, IT, outside vendors and any others required to provide needed support (trouble shooting) to ensure systems are operational.

• Data analysis and reporting, including but not limited to BI reporting solutions.

• Setup and managing internal air inventory allocations including but not limited to: seats, pricing, stop sell dates, booking sync, schedule changes, etc.

• Manages manifesting non-GDS allocations directly with airline partners

• Works directly with the businesses to analyze air fares, and provide insight on future promotions globally

• Collaborates with business to setup, test, and deploy promotions globally

• Works with different Brands to determine and manage markup strategy.

• Manages schedule changes for all non-GDS allocations and GDS allocations.

• Responsible for managing, tracking and reporting of cost incurred/associated to business practices.

• Responsible for identifying, communicating and addressing processes causing financial impacts that lead to revenue loss for the company.

Qualifications:

Required:

• B.A. or B.S. degree preferred and/or 2+ years of supervisory experience in airline related role.

• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

• Ability to write reports, business correspondence, and procedure and training manuals.

• Ability to effectively present information and respond to questions from executives, management, employees, clients, and customers.

• Able to respond to common inquiries or complaints from customers or members of the business community and present solutions as possible.

• Able to work, interact, and communicate with external/internal customers at all levels.

• Ability to build and maintain successful business relationships throughout the department and the company.

• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

• Ability to interpret yield management reports, bar graphs, and pie charts.

• Able to define problems, collect data, establish facts, and draw valid conclusions.

• Superior decision-making skills required, including the ability to think critically and use independent judgment.

• Reservation system and air system (CRS, such as Amadeus or Sabre) knowledge and skills required, as well as knowledge/understanding of call center operations and relevant software.

• Microsoft Office product user and ability to report through BI solutions.

Company:

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. Founded in 2019, the company is headquartered in Miami, Florida, USA, with a team of 10001+ employees. The company is currently Public Company. Royal Caribbean Group has a track record of offering H1B sponsor ships.

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Project Management
• Industries Software Development

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