Campus IT Technician​/Coordinator

Job Title: Campus IT Technician/Coordinator

Location: West Campus

Regular/Temporary: Regular

Full/Part Time: Full-Time

The Campus IT Technician/Coordinator ensures the smooth operation, timely repair, and ongoing preventive maintenance of computing systems providing consistent support and innovative solutions to foster an environment conducive to educational excellence.

• Oversees the management, support, and deployment of diverse operating systems such as Windows, macOS, Linux, and mobile operating systems
• Coordinates IT projects and initiatives, including system upgrades, software installations, and security enhancements
• Serves as a liaison to academic and/or administrative departments, researching and implementing technology solutions that fit their needs and the campus’s needs
• Investigates emerging technologies for potential integration into the campus IT infrastructure
• Installs and maintains computers, printers, applications, and other peripheral equipment
• Maintains an accurate inventory of all hardware and software assets
• Researches and evaluates purchase request for both hardware and software
• Designs, tests, deploys, and troubleshoots applications and operating system updates
• Creates and updates system and procedural documentation to streamline IT processes
• Develops and maintains equipment documentation and provide productivity reports
• Ensures all service requests using the college's help desk software are documented and proper escalation occurs as needed
• Trains and supervises other technical personnel, fostering a collaborative IT environment
• Provides specialized support and customer service to college constituents experiencing technical issues
• Supports the operations of technologies in classrooms and learning environments
• Performs preventive maintenance on hardware and software to ensure uninterrupted service
• Provides IT support to events and recruiting efforts
• Adheres to IT policies, procedures, and security protocols
• Perform other duties as assigned

• Associate’s degree in computer science, Information Technology or related area and four (4) years of experience in IT support, computer programming, computer maintenance and troubleshooting, or six (6) years of related experience and industry certifications; or equivalent combination of education and experience. All degrees must be from a regionally accredited institution.
• Knowledge and understanding of college organization, goals and objectives, and policies and procedures
• Knowledge of Active Directory services, including user accounts, group policies and security permissions
• Knowledge in providing robust support within an enterprise environment, leveraging extensive technical knowledge to ensure seamless operations and user satisfaction
• Extensive knowledge in problem-solving and analytical skills, with a proven track record of resolving complex technical issues
• Extensive knowledge in managing and optimizing multi-platform environments, including Windows, macOS, and Linux, ensuring high-performance computing and seamless cross-platform integration
• Knowledge with classroom technology, including the setup and basic troubleshooting of devices like projectors and computers, to support an interactive learning environment
• Excellent interpersonal and communication skills
• Ability to work independently and/or in a collaborative environment
• Ability to work a flexible schedule including evening and weekend assignments
• Ability to work well in a multi-ethnic and multi-cultural environment with students, faculty and staff

The final candidate is to successfully complete a background screening and reference check process.