IT Architect – Cloud Sltns

Description & Requirements

As a member of the Contact Center CX – Innovation and Architecture team
, the IT Architect should be able to implement strategic goals established by leadership and lead, develop, collaborate, and advance the applied and responsible use of AI, ML and data science solutions throughout the enterprise. The IT Architect will serve in a lead technical role and interact with other Contact Center Engineering and IT team members, internal customers and external vendors.

• Oversee automation processes for daily activities and new feature and functionality with public and private cloud.
• Interact with other team members and groups within the IT organization.
• Help enforce the standards for server builds and services deployed in AWS and private cloud.
• Design, prototype, and deliver AI-powered automation solutions across platforms.
• Design and build customer experience and conversational AI solutions, including dialog flows, API integrations and AI agent orchestrations.
• Develop and maintain technical integrations between solutions and Maximus technologies such as CRM, ITSM, and data reporting systems.
• Determine the right fit of tools, technologies, processes, and automation to enable effective and efficient solutions for each unique situation.
• Assess benefits versus risk of implementing new technologies.
• Lead large, complex, and cross-functional efforts across the enterprise.
• Maintain authoritative knowledge of the evolving AI technology landscape and evaluate emerging technologies for production use.
• Coordinate with other specialists, project managers, engineers, and contractors to ensure timely and effective resource management.
• Participate in clear technical documentation.
• Conduct code reviews and build consensus among team members.
• Mentor and coach technical staff across the organization.
• Work with external vendors when necessary.

• Bachelor’s degree in Computer Engineering, Computer Science, Computer Technology or related discipline.
• 7 years of relevant professional experience, or equivalent combination of education and experience.
• Hands‑on proficiency in technologies such as Genesys Cloud, Google Cloud, AWS AI and ML, AWS Lambda, Amazon Lex, and Microsoft Azure.
• Proven track record architecting and delivering complex digital solutions with API integrations, enterprise systems, and cloud services.
• Background with State & Federal Government work.
• Expert knowledge of HTTP requests, REST web services, and JSON.
• Strong understanding of the software development lifecycle, system design principles, and low‑code/no‑code platforms.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast‑paced, deadline‑oriented work environment.
• Ability to successfully execute multiple complex tasks simultaneously.
• Excellent technical problem‑solving skills and ability to collaborate in troubleshooting challenging configurations.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary: $
Maximum Salary: $