Field Service Dispatch Technician - Miami Ports ( Air and Sea

Field Service Dispatch Technician - Miami Ports ( Air and Sea )

Join to apply for the Field Service Dispatch Technician - Miami Ports ( Air and Sea ) role at ESP Global Services

As the Field Services Dispatcher Technician (Part‑Time 0‑20 hours) you will be responsible for providing and maintaining continuity of service for all components of the airport passenger processing system and resolving any technical issues, including more complex issues requiring specialist knowledge.

• Carry out regular routine and preventative maintenance on passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all times with colleagues and senior staff and provide timely updates to the Global Service Desk so progress against each incident can be monitored.
• Offer support and on‑site training and coaching to Airport Technicians to increase understanding and skill in resolving incidents.
• Identify any required spares and advise the Global Service Desk accordingly.
• Carry out regular floor‑walking and proactive line‑of‑sight checks to identify and resolve issues before they are raised as incidents.

• 1–2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20–50 pounds of equipment if needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to professional training to help you develop your career.

Diversity, Inclusion & Belonging

We are unconditionally inclusive and celebrate individual uniqueness.

Benefits

• Parking at location
• Tools

ESP Global Services has been providing customized 24/7 global IT support solutions since 1992. Our dedicated service delivery team offers day‑to‑day support via on‑site or visiting engineers and manages over 1,000 tickets a day for more than 200 customers. We deliver customer‑centric, targeted, and tailored IT support solutions for the aviation industry and many other sectors worldwide.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or