IT Helper

Miami, 3401 NW 72nd Avenue, Miami, Florida, United States of America

Posted Wednesday, December 24, 2025 at 5:00 AM | Expires Monday, January 5, 2026 at 4:59 AM

We have an incredible opportunity for a dynamic, energetic, and eager IT Helper to join our team at our Miami location!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities:

• Assist with the installation, configuration, maintenance, and troubleshooting of computer hardware, software, and peripheral devices.
• Provide first-level technical support to employees by responding to IT support requests and answering questions related to computer systems and applications.
• Support the setup, maintenance, and basic troubleshooting of network infrastructure, including routers, switches, and cabling.
• Perform routine system checks and preventative maintenance to ensure optimal system performance and reliability.
• Assist with employee onboarding by setting up new user accounts, configuring workstations, and providing basic system orientation.
• Maintain accurate inventory records of IT equipment, devices, and supplies.
• Document technical procedures and assist in the creation of user guides and support documentation as needed.
• Support and adhere to safety and food safety infrastructure, processes, and protocols as assigned.
• Support special IT projects and initiatives assigned by the Lead IT Analyst or management.
• Perform additional duties as assigned to support operational and departmental needs.

Qualifications:

• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR §, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• High school diploma or equivalent required.
• Minimum of 1 year of experience in IT support, technical assistance, or working with computer systems preferred.
• Proficient computer skills, particularly Microsoft Word, Excel, Outlook, and basic operating systems; basic knowledge of computer hardware, software applications, and networking fundamentals.
• Strong problem-solving skills with a high level of attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Willingness to learn, adapt, and support new technologies and systems.
• Proactive, well-organized, and capable of managing a substantial workload.
• Ability to complete assigned tasks within given time frames and meet strict deadlines.
• Ability to accurately monitor inventory usage and minimize wastage.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

What We Offer:

• Pay range: $19.00 - $22.00 hourly.
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.