Senior IT Service Desk Technician

About the Company

Core Scientific is a leading provider of infrastructure for high‑performance computing in North America, with a mission to accelerate digital innovation by scaling high‑value compute rapidly, efficiently, and responsibly. The company is a $5B publicly traded organization (NASDAQ: CORZ) that powers AI, HPC, and next‑generation data‑center workloads from nine data centers across seven states.

Senior IT Service Desk Technician

Director, IT

We are seeking an experienced Senior IT Service Desk Technician to serve as a key technical resource for end‑user support, executive support, and IT operational excellence. The role requires deep technical expertise, strong customer‑service skills, and a proven ability to support a diverse technology environment. The ideal candidate has 10+ years of overall IT experience, including at least 7 years of hands‑on technical support and significant experience providing white‑glove support to executives.

In this on‑site role, you will deliver high‑quality support for Windows, macOS, and Linux systems, ensure operational continuity, and contribute to process improvements. As a senior member of the team you will mentor junior technicians, lead troubleshooting efforts, and collaborate closely with IT leadership.

• Provide technical support for end users across Windows, macOS, and Linux environments.
• Deliver high‑touch, confidential, and proactive executive support.
• Troubleshoot and resolve complex hardware, software, and local network issues.
• Support enterprise applications, security tools, mobile devices, and collaboration platforms.
• Manage workstation deployments, updates, patching, and endpoint configuration.
• Maintain and update documentation, knowledge base articles, and support procedures.
• Assist with onboarding/offboarding processes, including account creation, equipment setup, and user training.
• Collaborate with infrastructure, cybersecurity, and systems teams to escalations and resolve advanced issues.
• Participate in IT projects, technology upgrades, and process improvement initiatives.
• Maintain asset inventory and lifecycle management for end‑user devices.
• Foster open, respectful, and professional communication within the team and across the organization.
• Perform other duties as assigned.

• 10+ years of experience in IT technical support or related roles.
• 7+ years of hands‑on support experience in a service desk or desktop support environment.
• Strong experience providing executive or VIP support with professionalism and discretion.
• Proficiency supporting Windows, macOS, and Linux operating systems.
• Experience with enterprise tools such as Active Directory, MDM platforms (Intune, Jamf, etc.), VPN, and endpoint security solutions.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi).
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast‑paced environment.
• Willingness and ability to travel occasionally.

• Industry certifications such as CompTIA A+/Network+/Security+, ITIL, Microsoft, Apple, or Linux certifications.
• Experience with scripting or automation (Power Shell, Bash, Python).
• Experience working in environments with high expectations for uptime, confidentiality, and customer satisfaction.

Miami, FL – On‑site

Occasional travel may be required as needed.

This job operates in a professional office environment. The role routinely uses standard office equipment such as laptop computers and smartphones.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds.

This is a full‑time position. General hours of operation and workdays are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some nights and weekends may be required.

No

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting