Associate Design Director

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

We’re looking for an Associate Design Director to lead in crafting thoughtful, intuitive digital experiences that serve both user needs and business goals—primarily in the website and digital product space. You’ll collaborate with creative leads and cross-functional teams to design and refine solutions that are strategically grounded and user-centered.

This can be a remote or hybrid role, requiring three days in-office each week.

Responsibilities:

• Lead and balance multiple tracks within mid-to-large sized projects as a Specialist Associate Design Director.
• Provide estimation of relevant deliverables based on project requirements, timelines and resources
• Communicate effectively with clients and collaborators about project scope, definition and purpose of XD artifacts to support project objectives.
• Collaborate with Strategy, Analytics/Data Science, and client to integrate data and insights into design decisions and establish success metrics and benchmarks.
• Lead the creation of experience strategy artifacts and work with team to prioritize target audience journeys, co-create journey mapping, and collaborate on persona development with the experience strategy and design teams.
• Contribute to growing experience design client opportunities organically by providing strategic value and relevant recommendations within existing project accounts.
• Participates in pitches as key day-to-day support role on research, concept and proposal deck work.
• Collaborate with Creative Leadership, Creative Director in cross-disciplinary idea generation and client co-creation sessions
• Articulate to client with sound critical thinking and rationale for design approach/recommendations in the context of both business and user needs
• Balances leading and supporting multiple projects while managing allocation time effectively.

• Lead multidisciplinary projects and work streams, while managing the team and time effectively if Management focused.
• Approach scope challenges with clients and educate client on value of deliverables and process within project track(s).
• Take ownership in translating design constraints from internal and client feedback and can articulate next steps to team and client on recommended design decisions and dependencies.
• Help team leads and client navigate through areas of requirement gaps and uncertainty in a constructive manner with thought leadership and actionable next steps.
• Lead in building XD practice, team growth and ways to promote community and practice education.

• Play key role in discovery phase projects to own definition, creation and delegation XD deliverables in project.

Qualifications:

• Bachelor’s degree or equivalent experience in interaction design, human-computer interaction, or industrial design preferred. Certification programs, workshops and/or bootcamps also considered with 5+ years of professional experience with both agency and consulting companies
• Experience in complex UX/UI patterns for marketing platforms, retail oriented transactional or ecommerce experiences

• Ability to collaborate and lead focused, organized design solutions with strategy, research, analytics, visual design, content strategy, copy and technology

• Ability to act as subject matter expertise in a particular industry or vertical with XD craft.
• Deep background in product design with enterprise clients following scaled agile and waterfall delivery methodologies for content/campaign projects.
• Experience leading and building design…