Administrator, Technology II

Job Description - Administrator, Technology II (18882)

About Us:

AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments:
Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR's purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

Description

AAR Airframe MRO – Miami, an industry-leading provider of aircraft maintenance, repair, and overhaul services and a supplier of airframe and engine parts, is seeking a Technology Administrator II to join our dynamic IT team. This hands-on role supports employees in both office and active hangar environments by resolving day-to-day hardware, software, access, application, and connectivity issues. The administrator will independently handle routine break/fix support and systems administration, support our industry-leading Paperless Taskcard Solution, contribute to technology improvements, and elevate complex issues when appropriate.

Experience using approved AI-enabled tools to improve troubleshooting, documentation, and operational efficiency is valued.

AAR offers competitive pay, and a comprehensive benefit package. AAR is an equal opportunity employer and recognizes the value of a diverse workforce.

• Provide responsive technical support to employees in office and hangar environments, diagnosing and resolving common hardware, software, account, application, printing, mobile-device, and connectivity issues.
• Administer and maintain assigned technologies, including Windows systems, Microsoft 365 services, endpoints, identity and access tools, and virtualized resources, following established standards and seeking guidance for complex changes.
• Perform regular system updates, patches, and configurations to enhance system reliability and security.
• Support AAR’s industry-leading Paperless Taskcard Solution and other business-critical applications by assisting users, triaging incidents, documenting findings, coordinating with application owners and vendors, and escalating issues when needed.
• Monitor system performance and proactively address issues to minimize downtime.
• Monitor and maintain backup and recovery solutions for assigned systems and applications, perform routine recovery checks, and promptly escalating failures or risks.
• Diagnose and resolve break/fix incidents involving hardware, software, business applications, and network connectivity within established service expectations; communicate status to users, document actions taken, and escalating complex issues appropriately.
• Create and maintain accurate support documentation, knowledge articles, system configurations, troubleshooting steps, and operational procedures; use approved AI-enabled tools when appropriate and validate all generated content before use.
• Use approved AI-enabled tools to assist with troubleshooting, summarize technical information, identify recurring support patterns, draft documentation, and improve routine workflows while following company security, privacy, and data-handling requirements.
• Actively participate in company’s Safety Management System (SMS) including reporting safety hazards and incidents encountered…