Administrator, Technology II

*
* Title:

** Administrator, Technology II

*
* Location:

** United States-Florida-Miami-Miami
- Aircraft Services

** Job Number:
** 18882

** SUMMARY*
* AAR Airframe MRO - Miami, an industry-leading provider of aircraft maintenance, repair, and overhaul services and a supplier of airframe and engine parts, is seeking a Technology Administrator II to join our dynamic IT team. This hands-on role supports employees in both office and active hangar environments by resolving day-to-day hardware, software, access, application, and connectivity issues. The administrator will independently handle routine break/fix support and systems administration, support our industry-leading Paperless Taskcard Solution, contribute to technology improvements, and escalate complex issues when appropriate.

Experience using approved AI-enabled tools to improve troubleshooting, documentation, and operational efficiency is valued.

AAR offers competitive pay, and a comprehensive benefit package. AAR is an equal opportunity employer and recognizes the value of a diverse workforce.

** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* + Provide responsive technical support to employees in office and hangar environments, diagnosing and resolvingcommon hardware, software, account, application, printing, mobile-device, and connectivity issues.

+ Administer and maintain assigned technologies, including Windows systems, Microsoft 365 services, endpoints, identity and accesstools, and virtualizedresources, following established standards and seeking guidance for complex changes.

+ Perform regular system updates, patches, and configurations to enhance system reliability and security.

+ Support AAR'sindustry-leading

Paperless

Taskcard Solution and other business-critical applications by assisting users, triaging incidents, documenting findings, coordinating with application owners and vendors, and escalating issues when needed.

+ Monitor system performance and proactively address issues to minimize downtime.

+ Monitor and maintain backup and recovery solutions for assignedsystems and applications, perform routine recovery checks, and promptlyescalatefailures or risks.

+ Diagnose and resolve break/fix incidents involving hardware, software, business applications, and network connectivitywithinestablished service expectations; communicate status to users, document actions taken, and escalatecomplex issues appropriately.

+ Create and maintain accurate support documentation, knowledge articles, system configurations, troubleshooting steps, and operational procedures; use approved AI-enabledtoolswhenappropriate and validate all generated content before use.

+ Use approved AI-enabled tools to assist with troubleshooting, summarizetechnical information, identify recurring support patterns, draft documentation, and improve routine workflows whilefollowingcompanysecurity, privacy, and data-handling requirements.

+ Actively participate in company's Safety Management System (SMS) including reporting safety hazards and incidents encountered in daily operations; understand and promote the company safety policy.

+ Ensure security, compliance, privacy, and best practices are being adhered to as required.

+ Perform all other duties as directed.

Qualifications:

** QUALIFICATIONS*
* + Bachelor's degree in Computer Science, Information Technology, or related field.

+ Two to four years of experience providing end-user support and administering business technology in a Windows-based environment. Experience in manufacturing, maintenance, aviation, or anotheroperationallydynamicenvironmentis a plus.

+ Working knowledge of Windows endpoints and servers, identity and access management, Microsoft 365, networking fundamentals, and common IT support tools, with the ability to troubleshoot routine issues independently.

+ Hands-on experience supporting Microsoft Entra , Microsoft Entra Connect, Microsoft 365, cloud services, and business applications, including routine account administration, incident triage, and user assistance.

+ Working knowledge of Power Automate, Power Shell, Python, or similar tools for routine automation, along with experience using approved AI-assisted tools to support troubleshooting, draft or review scripts, summarize information, and improve productivity.

+ Familiarity with storage solutions and networking protocols.

+ Strong customer-service, problem-solving, and communication skills, including the ability to explain technical issues clearly, remain responsive in a fast-paced environment, and…