IT Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Wages Specialis HQ FL, Miami, FL, US

6 days ago Requisition

Salary Range: $50,000.00 To $55,000.00 Annually

Company Overview:

Established in 2002, FOH is a global award-winning hospitality and food service manufacturer brand including:
Front of the House and room
360 by FOH. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE) partners and suppliers.

FOH offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary:

The IT Specialist is part of the Business Technology and Innovation (BTI) team. They will be responsible for supporting all the department's technical requests as needed and maintaining equipment. This role contributes to the success and productivity of the company by installing, configuring, and maintaining software infrastructure systems, as well as maintaining and provisioning IT support to all our team members and maintaining and provisioning IT support to all our Team Members.

This position supports our vision by ensuring that all team members have the IT tools and connectivity to meet and meet and exceed our business partners' expectations exceed the expectations of our business partners.

Additional Information:

• This is a permanent full-time hourly position
• This role participates in our hybrid schedule
• Hybrid schedule:
  Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays: 3 days working in the headquarters office
  • Headquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138
• Travel Requirements: 20% of local travel to our Distribution Center

IT Support

• Provides technical support for hardware, software, and network-related issues via helpdesk troubleshoot ticket system with low and medium priority
• Troubleshoot system failures (tier
  1), application errors, and network issues, escalating complex problems when necessary (to tier 2 and up)
• Collaborates with vendors and service providers for specific requests on equipment, software licenses, and IT services
• Responsible for the onboarding of team members following the designated SOP and updating current team members computers by configuring the pc’s, laptops, cellphone, iPads, and other applications
• Assists and supports the installation of computer hardware, computer software, MFP peripherals, desktop telephony and mobile devices for our Headquarters, Distribution Center, remote and outside sales team
• Resolves technical problems by identifying, analyzing, prioritizing, and finding solutions
• Synchronizes representative contacts in Outlook
• Helps to maintain and replace the network Infrastructure, cabling, ports, UPC Devices, etc.

Proactive and Other Duties

• Maintains and updates company software, ensuring licenses are up to date and team members have access to necessary tools
• Creates and maintains documentation for all supported systems
• Maintains all pc’s, laptops, cellphone, iPads, and laptops on regular basis
• Schedules repairs for equipment such as phone system or copier
• Assists with asset management of IT equipment, including maintaining inventory levels, labeling, and tracking equipment, and submitting orders to replenish stock
• Oversees all in-house audio and visual setup needs for…