Docusign Administrator

Technical Analyst I We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career.

Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. A Career That Empowers You to Build Your Future The Docusign Administrator II is the frontline owner of day-to-day Docu Sign administration for Lennar's Legal and Business teams. This role manages user account provisioning, permissions, and routine envelope support, ensuring fast and reliable access to signing workflows across Docu Sign and Salesforce-originated agreements.

This is a high-volume, ticket-based role requiring strong attention to detail and consistent, accurate execution against defined procedures.

• User & Access Management
• Create, modify, and support Docu Sign user accounts, including Sender, Admin, and Help Desk roles
• Process permission changes, name and e-mail updates, and Federated s
• Administer signing group membership, shared account access, and template share access
• Envelope Support
• Locate envelopes by sender name or recipient name using Docu Sign tools and reporting
• Access and review envelopes originating from both Salesforce and Docu Sign, including full audit trail and history review
• Resolve signing group errors caused by inactive members and reissue affected envelopes
• Process envelope ownership transfers between users
• Cross-Team Collaboration
• Partner with the Docu Sign Dev team to elevate and resolve account and envelope issues requiring configuration changes
• Coordinate with the Business Helpdesk on login errors and account lockouts outside Docu Sign's direct control

• 1–3 years of experience in systems administration, IT support, or business application/help desk support
• Working knowledge of Docu Sign or a comparable e-signature platform
• Strong attention to detail and comfort managing a high volume of ticket-based requests
• Clear, professional written communication for user-facing support
• Ability to follow documented procedures precisely while flagging edge cases appropriately

• Experience supporting Docu Sign in a Salesforce-integrated environment
• Familiarity with Service Now or a similar ITSM ticketing platform
• Exposure to real estate, legal operations, procurement, or another regulated industry

• Docu Sign eSignature (Admin Console)
• Salesforce
• Service Now (or equivalent ITSM ticketing tool)
• Microsoft Teams / Outlook

Requirements:
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future,…