Business Technology and Innovation Director

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Full Time HQ FL, Miami, FL, US

3 days ago Requisition

Salary Range: $ To $ Annually

Established in 2002, FOH® is a global award-winning hospitality and food service manufacturer brand including:
Front of the House® and room
360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

The Business Technology & Innovation Director leads the technology strategy and systems that support FOH® operations, growth, and innovation. This role oversees the organization’s ERP, IT infrastructure, business intelligence, websites, cybersecurity, and emerging technologies, ensuring platforms are secure, scalable, and aligned with evolving business needs. The Director identifies opportunities to leverage technology, data, and AI to improve how we work, strengthen decision-making, and drive measurable business results.

As a hands-on leader and strategic partner, this position leads critical technology initiatives from strategy through implementation while developing a high-performing team and building strong partnerships across the organization. The Business Technology & Innovation Director plays an important role in shaping the future of technology at FOH®, bringing together innovation, operational excellence, and The Way We Are.

• This is a permanent full-time position
• This role participates in our hybrid schedule; located in Miami Florida
• Hybrid schedule:
  Mondays & Fridays; 2 days working remotely. Tuesdays, Wednesdays & Thursdays ; 3 days working in the headquarters office
  • Headquarters Office location: 7630 Biscayne Blvd. Miami, FL 33138
• Oversees implementation of new software, updates, and outages for optimal effectiveness
• Synchronized upgrades and renewal schedule for key company software programs
• Optimizes the productivity of the entire organization by ensuring ERP databases, patches, add-ons, and storage are operating at peak performance
• Ensures regular checks on network and data security
• Identifies and acts on opportunities to improve and update software, systems, BI reporting and websites
• Develops and implements SOPs for the organization that support controls, separation of duties and audit-readiness
• Promotes and conducts IT security training programs and workshops for staff
• Conducts regular systems audits and promotes remediation and improvements
• Preserves assets by implementing disaster recovery, back-up procedures and information security structures
• Sources vendors to secure proposals, evaluate return on investment, decide on course of action, and then own the implementation of IT/ SAP/website projects
• Methodically evaluates problems, trends, and growth projections to uncover and recommend IT solutions and strategies
• Maintains internal quality service by establishing and enforcing organizational standards and SLA commitments
• Collaborates with the Finance team to comply with the financial goals of the company through timely submissions of invoices and expense reports, creating annual budgets, and analyzing the…