Help Desk Analyst
Listed on 2026-10-20
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work.
Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work.
Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.
We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.
- We respect each other and value our differences
- We can be authentic and feel like we belong
- We promote equity in our organization and our community
TEAM: INFORMATION TECHNOLOGY
PAY TYPE: HOURLY
At NCCI, we’re looking for a Help Desk Analyst to provide first-level technical support to internal users for NCCI computer systems and related equipment/services. You’ll respond to incidents/requests reported via phone calls, emails, and dashboards, diagnose the incidents/requests, provide immediate solutions, and, if necessary, elevate to the appropriate staff. Additionally, you’ll support system availability by documenting issues, communicating to impacted users, escalating to support teams, coordinating troubleshooting, and pursuing root cause analysis.
Our Help Desk Analysts are the NCCI users’ advocates and are an integral part of ensuring customer satisfaction.
This position will work in a flexible-hybrid environment. The selected candidate must be local within a commutable distance to our Boca Raton, FL headquarters.
NOTE: NCCI will not sponsor applicants for work visas.
What You'll Do- Respond to end-user requests by logging, diagnosing, and resolving/escalating incident in the ticketing system
- Keep current with software/hardware deployments and configurations, infrastructure, and application development activities to provide effective support and timely correlation of incidents
- Monitor open call tickets to ensure appropriate closure of incident, problem, or service-related calls within Service Level Agreements (SLAs)
- High School Diploma/GED
- 2+ years related experience in technical support work in a call center environment related to the diagnosis and problem resolution of computer hardware and software
- Working knowledge in technical areas such as: computer hardware, operating systems, unified communications, Microsoft 365, common desktop software tools (remote assistance, etc.), mobile devices, call center and incident management systems
- Professional verbal and written communication skills to convey information clearly and concisely
- Ability to communicate technical concepts in a non-technical manner while maintaining a friendly and customer focused attitude
- Critical thinking in assessing situations to identify themes, propose improvements/solutions to maintain optimal processes and Help Desk Services
- Bachelor’s Degree or technical trade school
- Certification in any…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).