Manhattan SCALE WMS Engineer

We are seeking a Manhattan SCALE WMS Analyst to join a growing Supply Chain Technology team supporting key customer environments. This role is heavily focused on production support/ development ticket resolution, and system optimization within a fast-paced, customer-facing environment. This resource will initially support a high-priority account and play a critical role in improving ticket turnaround times, with opportunity to expand into broader WMS initiatives and implementations over time.

• Provide production support for Manhattan SCALE WMS environments, primarily handling service requests and incident tickets
• Troubleshoot and resolve issues related to system functionality, data integrity, and operational workflows
• Write and optimize SQL queries, stored procedures, scripts, and database updates
• Make configuration updates within SCALE (e.g., location rules, reporting adjustments, system parameters)
• Support high-priority customer accounts, ensuring timely resolution of issues (targeting rapid turnaround vs. standard SLAs)
• Partner with internal stakeholders (account managers, operations teams, and IT) to resolve incoming requests
• Participate in on-call or after-hours support rotation as needed
• Collaborate with SMEs for escalations and knowledge transfer during onboarding
• Document solutions, recurring issues, and system improvements

• Hands-on experience supporting Manhattan SCALE WMS (or similar WMS platforms) in a production environment
• Strong SQL skills (queries, stored procedures, data updates, troubleshooting); SSRS Reports experience
• Experience working in ticket-driven support environments with defined SLAs
• Ability to troubleshoot issues across application, database, and operational workflows
• Comfortable working in a fast-paced, high-volume support model with competing priorities
• Strong communication skills and ability to work cross-functionally with both technical and non-technical teamson Lead SCALEZPL Labels

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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