AI Product Specialist

## AI Product Specialist Apply:
Hybrid:
Miami, FL:
Full time:
Posted Today:
R
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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time AI Product Specialist.

The AI Product Specialist serves as a senior functional and technical subject matter expert responsible for supporting, optimizing, and expanding enterprise artificial intelligence applications. This role partners with business stakeholders and technical teams to analyze business needs, design and implement AI-enabled solutions, and improve organizational workflows. The incumbent leads complex implementations and enterprise-wide initiatives, maintains application configurations and operational standards, and provides guidance and technical leadership to less experienced staff.

Core Responsibilities:

* Serves as a senior functional and technical subject matter expert for assigned enterprise artificial intelligence applications.
* Configures, maintains, and optimizes application settings, functionality, workflows, and operational controls.
* Evaluates new application features and emerging artificial intelligence capabilities and coordinates implementation activities.
* Monitors application performance, usage patterns, adoption measures, and operational effectiveness to identify opportunities for improvement.
* Troubleshoots complex application issues and coordinates resolution activities with technical teams, vendors, and other stakeholders.
* Partners with business stakeholders to evaluate artificial intelligence use cases and identify opportunities to improve productivity, quality, and operational efficiency.
* Leads requirements-gathering sessions and workflow analyses and translates business needs into functional specifications, user stories, and solution requirements.
* Designs, tests, implements, and continuously improves AI-enabled solutions, standardized prompts, templates, and workflows.
* Documents current-state and future-state workflows, system configurations, technical standards, procedures, and knowledge resources.
* Leads testing, validation, user acceptance, implementation, and ongoing support activities for new functionality and application enhancements.
* Collaborates with information technology, cybersecurity, privacy, compliance, legal, and other stakeholders to support responsible and compliant use of artificial intelligence applications.
* Develops and delivers user training, communications, and enablement resources to support effective application adoption and utilization.
* Leads complex application implementations, functional enhancements, and enterprise-wide initiatives, ensuring alignment with business requirements and organizational priorities.
* Provides technical guidance, coaching, and training to less-experienced analysts and serves as a resource for resolving complex functional and application-related matters.
* Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions:

* Embeds with assigned departments through observation, interviews, and workshops to understand daily workflows, identify pain points and manual workarounds, and establish baseline measures of volume, cycle time, errors, and staff effort.
* Documents current- and future-state processes, business rules, applications, integrations, data flows, and operational dependencies; maintains clear requirements and process documentation.
* Translates findings into prioritized use cases,…