IT Asset Manager

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, Linked In, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values
-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

The IT Asset Manager will be a key member of the IT Customer Experience (ITCX) team, responsible for the comprehensive lifecycle management of all IT hardware and software assets across the enterprise. This role ensures compliance with internal policies, vendor licensing agreements, and financial accountability, leveraging Service Now IT Asset Management (ITAM) to drive automation, accuracy, and visibility.

This individual will work closely with Procurement, Finance, Security, and IT Operations teams to optimize asset utilization, reduce risk, and support strategic decision-making through data-driven insights. You will have a hybrid schedule with at least two days/week at our Miami headquarters in Brickell.

• Manage the end-to-end lifecycle of IT assets (hardware, software, peripherals) from procurement through retirement.
• Maintain an accurate, up-to-date asset repository within Service Now ITAM, ensuring data integrity and alignment with the Configuration Management Database (CMDB).
• Partner with IT Customer Experience Analysts to streamline asset issuance, returns, and refresh processes.

• Develop and enforce IT asset management policies and procedures in collaboration with IT leadership and Security.
• Ensure compliance with software licensing agreements, maintenance contracts, and internal audit requirements.
• Conduct regular asset audits and reconciliation activities to validate inventory accuracy and policy adherence.
• Generate and analyze asset utilization, depreciation, and compliance reports to support strategic planning.
• Collaborate with Procurement and Finance to manage vendor relationships, purchase orders, renewals, and budgeting for IT assets.
• Support cost optimization initiatives by identifying opportunities to consolidate vendors or reduce underutilized assets.

• Serve as the subject matter expert for Service Now ITAM, defining workflows, automation, and integrations with CMDB, Discovery, and Procurement.
• Partner with Service Now administrators and developers to enhance ITAM modules and reporting dashboards.
• Act as a liaison between IT and business stakeholders to align asset management practices with organizational goals.
• Support training and awareness programs to promote proper asset handling and accountability across the enterprise.

• 5+ years of experience in IT Asset Management or related IT Operations roles.
• Hands-on experience with Service Now IT Asset Management (Hardware and Software Asset Management modules).
• Strong understanding of ITIL processes, asset lifecycle management, and CMDB relationships.
• Excellent analytical and reporting…