ServiceTitan Manager

Description

FL

Location: Florida
Job Type: Full-time
Work Environment: Remote, office, and field support with travel throughout Florida as needed

Seacoast Service Partners is a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day:
Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Seacoast Service Partners is seeking a Service Titan Implementation & Training Manager to support Service Titan implementation, optimization, training, and ongoing adoption across our operating companies (OpCos).

Working across Operations, Accounting, IT, Marketing, and OpCo leadership, this role helps connect operational needs with effective Service Titan processes. The position supports new OpCo onboarding, system configuration, workflow improvement, reporting accuracy, process documentation, user training, and greater consistency across multiple locations.

• Partner with OpCo leaders to understand operational needs, system challenges, and training gaps
• Lead and support Service Titan implementation and optimization projects across SSP Op Cos
• Create and maintain Service Titan training materials, SOPs, workflows, and user guides
• Support onboarding of newly acquired OpCos onto Service Titan and related workflows
• Train managers, CSRs, dispatchers, technicians, accounting users, and other team members on Service Titan processes
• Identify system gaps, process issues, and training needs and recommend improvements
• Configure and optimize Service Titan workflows, job types, business units, price books, inventory, reporting, dashboards, and user processes
• Partner with Accounting to support Service Titan workflows related to invoices, payments, job costing, and financial reporting
• Support reporting accuracy and help create dashboards or reports for operational and leadership visibility
• Assist with data cleanup, system audits, and process corrections
• Partner with Marketing and Operations on lead source tracking, campaigns, memberships, and customer communication workflows
• Support standardization of Service Titan usage across OpCos while allowing for operational differences where needed
• Coordinate with IT, vendors, and Service Titan support as needed
• Provide regular project updates to leadership regarding implementation status, risks, training progress, and system adoption
• Travel to OpCo locations as needed for implementation, training, go-live support, or operational support

• Users across departments and locations receive effective Service Titan training and clear process documentation
• New OpCos are supported through Service Titan onboarding and related workflows
• System usage and workflows are standardized across OpCos where appropriate while allowing for necessary operational differences
• Reporting accuracy supports improved operational and leadership visibility
• System gaps, process issues, and training needs are identified and addressed
• Service Titan workflows continue to be optimized to support operational needs
• Data cleanup, system audits, and process corrections are completed as needed
• Leadership receives regular visibility into implementation progress, risks, training, and system adoption
• Operations, Accounting, IT, Marketing, and OpCo leadership receive effective cross-functional Service Titan support

• Strong Service Titan knowledge, including workflows, job types, price books, reporting, dashboards, and user processes
• 3+ years of Service Titan implementation, administration, training, or optimization experience
• Strong communication, organization, and project management skills
• Experience training users across multiple departments or locations
• Experience supporting field service, HVAC, plumbing, electrical, refrigeration, or related home service operations
• Ability to analyze system usage, reporting issues, and process gaps
• Experience creating SOPs, workflows, training materials, or system documentation
• Strong understanding of field service operations and customer service workflows
• Ability to work independently and manage multiple priorities
• Proficiency with Microsoft Office and business reporting tools
• Ability to travel throughout Florida as…