Customer Ops Coordinator; SAP) Customer Ops Coordinator; SAP

Location:

100% Remote

Duration: 12 Months

Pay Rate: $30 -$32.0/hour

Shift Timings: 8: 00 –5: 00

Position Summary Not Your Mother’s is seeking a detail-oriented Customer Operations Coordinator –SAP Implementation to support the company’s transition from Microsoft Dynamics 365 Business Central (BC) to SAP. This position will assist with Customer Operations activities related to the SAP implementation, including documenting current processes, supporting data validation, participating in testing, tracking issues, preparing training materials, and helping ensure a smooth transition for end users.

This individual will work closely with Customer Operations, Supply Chain, IT, Finance, Sales, Logistics, EDI, and external SAP implementation partners to support customer requirements and end-to-end order-to-cash processes. Following go-live, this role will continue to support SAP usage within Customer Operations by assisting with process documentation, troubleshooting, reporting, training support, and continuous improvement efforts.

• SAP Implementation & Business Process Design
  • Support Customer Operations activities throughout the transition from Microsoft Dynamics 365 Business Central to SAP.
  • Assist in gathering, organizing, and communicating Customer Operations requirements during SAP design, configuration, testing, cutover, and stabilization activities.
  • Partner with SAP implementation consultants, IT, and functional stakeholders by providing operational input, documenting requirements, and supporting follow-up actions.
  • Document current-state BC processes and assist with reviewing future-state SAP workflows, with particular emphasis on the order-to-cash (OTC) process.
  • Participate in SAP design workshops and capture action items, questions, and Customer Operations process considerations.
  • Help identify opportunities to simplify manual processes and reduce unnecessary complexity as workflows are reviewed for SAP.
  • Identify and escalated process gaps, system dependencies, integration questions, and potential operational risks throughout implementation.
  • Serve as a coordination point between technical SAP resources and Customer Operations users by helping clarify questions, track decisions, and communicate updates.
• SAP Testing & Validation
  • Support testing plans and scenarios for Customer Operations processes.
  • Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing for Customer Operations.
  • Create and execute test scripts covering customer master data, sales orders, pricing, inventory availability, allocations, fulfillment, shipping, invoicing, credits, returns, EDI transactions, and customer-specific requirements.
  • Document defects and system gaps, track priorities, assist with resolution follow-up, and support retesting as needed.
  • Validate integrations between SAP and external systems, including EDI platforms, 3PL/WMS environments, customer systems, and other relevant applications.
  • Ensure testing represents realistic customer scenarios and high-volume operational conditions prior to go-live.
• Data Migration & Master Data
  • Assist with mapping, organizing, and validating Customer Operations data for migration from BC into SAP.
  • Validate customer master records, ship‑to locations, pricing structures, payment terms, customer hierarchies, EDI attributes, shipping requirements, and other critical master data.
  • Support validation and reconciliation activities to help confirm completeness and accuracy of migrated data.
  • Work with IT, Finance, Sales, and Supply Chain teams to help maintain clear data ownership, issue tracking, and governance follow‑up.
  • Help identify legacy data quality…