IT Business Partner

Job Title:

IT Business Partner Department:
Information Technology

Reports To:

Lead IT Business Partner Status:
Full-Time, Exempt Date:
October 2026

Broad Responsibilities:
Own on-site technology support for an assigned region of the Areas USA estate — the airports, turnpike plazas and offices in that region — covering point of sale and kiosk hardware, network and connectivity, back-office equipment, printers and peripherals.

The service desk is the field's first point of contact. This role is the escalation point and the on-hands support: the person who goes to the location when hardware has to be replaced, when a problem cannot be resolved remotely, or when a new or remodeled unit has to be brought online. It is also this role's job to navigate inside information technology on the operator's behalf and come back with an answer.

This is a hands-on role, performed largely in terminals and operating restaurants rather than at a desk.

Main

Duties & Responsibilities:

1. Provide on-site technology support across the assigned region: install, configure, troubleshoot, replace and test point of sale and kiosk hardware, network equipment, back-office computers, printers and peripherals.
2. Take escalations the service desk cannot resolve remotely: diagnose on site, restore service, and stay with the issue until it is closed and the operator knows it is closed.
3. Build and hold the working relationship with operations leadership and unit management in the region, with regular contact rather than contact only when something is broken.
4. Navigate inside information technology on the field's behalf — Guest Technology for point of sale, kiosk and digital menu board issues, IT Business Enablement for back-office applications, Infrastructure for network and connectivity — and own the follow-through back to the location.
5. Support new openings, remodels, equipment refreshes and rollouts in the region: site readiness, installation, testing, cutover and punch list completion.
6. Keep field assets accurate with IT Asset Management: equipment tagged and recorded on receipt, spares maintained at the right levels, swaps and returns processed promptly, and location inventory that matches reality.
7. Document the work: ticket detail that another technician can use, updated equipment lists, network and closet detail, and site access instructions.
8. Contribute to runbooks and knowledge articles so recurring issues are resolved consistently and more can be closed by the service desk without a visit.
9. Coordinate on-site vendor and carrier work — internet service providers, cabling contractors, equipment manufacturers and field service partners — and confirm the work was actually completed.
10. Identify recurring problems in the region and raise them with root cause evidence rather than absorbing the repeat visits.
11. Obtain and maintain airport security badging at assigned locations and follow airport and landlord access requirements.
12. Work safely in operating restaurants and active terminals, around guests and associates, with minimum disruption to service.
13. Travel of up to 50% within the assigned region, with heavier periods around openings, conversions and rollouts.

Skills and Qualifications
1. Five or more years of hands-on information technology support, including experience supporting multiple sites rather than a single location.
2. Point of sale hardware and peripherals — terminals, printers, cash drawers, card readers, kiosks and self-order devices: installation, troubleshooting, replacement and testing.
3. Working network knowledge: switching, wireless access points, structured cabling, circuits and basic routing, with the discipline to isolate where a problem actually sits before escalating it.4. End-user…