L1 IT Support Engineer

L1 IT Support Engineer

Fulltime

Coral Gables, FL

IMMEDIATE NEW JOB OPPORTUNITY for a L1 IT Support Engineer to join our clients’ national organization based out of Coral Gables, FL. This role will provide day-to-day technical support and assist with system administration and acquisition-related technology tasks across corporate office and stores. This role is essential in maintaining smooth IT operations across 400 locations and the corporate team, ensuring users receive responsive support while maintaining compliance, security, and system integrity.

The position works closely with the IT Manager, IT Analyst and various business units to resolve issues, deploy new systems, and support the integration of new acquisitions.

• Provide hands-on support for corporate and field users, including hardware, software, connectivity, and account-related issues.
• Collaborate with outsourced IT partner to triage and resolve help desk tickets and escalate vendor-related issues.
• Manage onboarding and offboarding processes, including device setup, account creation, and account management for several platforms.
• Troubleshoot and coordinate with ISPs for network and connectivity issues.
• Updates of key systems used at stores.
• Use of Microsoft 365, Intune, and Entra .
• Maintain and document inventory of IT assets.
• Assist with system monitoring, updates, and compliance-informed tasks.
• Consistent creation and maintenance of SOPs, knowledge base entries, and user guides.
• Acquisition and projects:
  Support IT integration for new locations, including account creation, connectivity, ordering setup of other needs etc.
• Assist IT Analyst with rollout of new systems, upgrades, and process improvement initiatives.

• 2 years of experience in IT operations, systems support, or a related role.
• Working knowledge of Microsoft 365, Windows, and cloud-based management tools (Intune, Entra ).
• Strong troubleshooting, organization, and documentation skills.
• Excellent communication and customer service abilities.
• Experience supporting multi-location or retail environments.
• Familiarity with POS systems, ISPs, and vendor coordination.
• Exposure to Microsoft administration, networking fundamentals, and ticketing systems.
• Proactive and resourceful with strong ownership of tasks.
• Capable of working independently and with senior IT staff while collaborating with vendors and internal teams.
• Adaptable and composed in fast-paced or time-sensitive environments.