Technical Support Specialist

Price Smart is the largest operator of membership warehouse clubs in Central America, the Caribbean, and Colombia. We are dedicated to providing exceptional value and service to our members. We are looking for a dynamic and experienced Technical Support Specialist to join our team.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

As a Technical Support Specialist at Price Smart, you will be at the forefront of ensuring smooth and efficient IT support operations. You'll get to:

• Engage directly with end-users, providing solutions and support for their technical issues.
• Be a part of a dynamic team that values collaboration and continuous improvement.
• Contribute to enhancing the user experience by providing top-notch customer service and technical assistance.
• Participate in IT projects that drive innovation and efficiency within the company.

• Manage service requests via email, ticketing system, and phone calls.
• Assess and document the nature of user problems in the ticketing system.
• Resolve logged errors promptly and efficiently.
• Assign tickets based on specialist skills and availability.

• Respond to user requests for assistance, providing basic technical support.
• Nurture users and answer questions at various skill levels.
• Follow up on all open issues with users and/or technical staff daily.

• Contribute to the development and maintenance of an effective and cohesive technical support team.
• Assist in IT special projects as needed.
• Consult with IT Managers and other departments as required.

• Monitor System i/AS400 in the morning and escalate problems as necessary.

• Provide exceptional customer service.
• Periodically review and update Help Desk documentation.
• Assist in IT special projects as needed.
• Lift and handle computer equipment, including desktops, monitors, and printers.

You excel in customer service with great phone etiquette and have a basic understanding of computing networks, including AS400. You're experienced in resolving issues, improving processes, and proficient with Windows PCs, Microsoft Office, and relevant software. Organized and able to multitask, you communicate effectively in English (Spanish is a plus). You're reliable, work well independently, have a keen attention to detail, and are a motivated, positive team player.

Click the "Easy Apply" button on Linked In to submit your application. Please ensure your Linked In profile is up to date, including your resume and cover letter.

• You feel connected to our mission and values:
  Integrity, Respect, Accountability, Passion, Community, and Continuous Improvement.
• You are a self-starter who doesn’t need direct supervision to motivate you for success.
• You enjoy sharing your quirkiness and talents with your coworkers.
• Enjoy working hard.
• Full of energy for the things one sees as challenging.
• Not fearful of acting with a minimum of planning.
• The ability to remain calm when dealing with unforeseen constraints.

We not only embrace and celebrate the diversity of our membership base and communities but also strive to achieve the same in our employees. At Price Smart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other class protected by…