Customer Ops Coordinator; SAP

Job Title
:
Customer Ops Coordinator Location
:
Tampa, FL Work Model
:
Remote Hours
: M-F 8am-5pm Pay Rate
: $32/hr Type
:
Contract

• SAP Implementation & Business Process Design
  • Support Customer Operations activities throughout the transition from Microsoft Dynamics 365 Business Central to SAP.
  • Assist in gathering, organizing, and communicating Customer Operations requirements during SAP design, configuration, testing, cutover, and stabilization activities.
  • Partner with SAP implementation consultants, IT, and functional stakeholders by providing operational input, documenting requirements, and supporting follow-up actions.
  • Document current-state BC processes and assist with reviewing future-state SAP workflows, with particular emphasis on the order-to-cash (OTC) process.
  • Participate in SAP design workshops and capture action items, questions, and Customer Operations process considerations.
  • Help identify opportunities to simplify manual processes and reduce unnecessary complexity as workflows are reviewed for SAP.
  • Identify and upscale process gaps, system dependencies, integration questions, and potential operational risks throughout implementation.
  • Serve as a coordination point between technical SAP resources and Customer Operations users by helping clarify questions, track decisions, and communicate updates.
• SAP Testing & Validation
  • Support testing plans and scenarios for Customer Operations processes.
  • Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing for Customer Operations.
  • Create and execute test scripts covering customer master data, sales orders, pricing, inventory availability, allocations, fulfillment, shipping, invoicing, credits, returns, EDI transactions, and customer-specific requirements.
  • Document defects and system gaps, track priorities, assist with resolution follow-up, and support retesting as needed.
  • Validate integrations between SAP and external systems, including EDI platforms, 3PL/WMS environments, customer systems, and other relevant applications.
  • Ensure testing represents realistic customer scenarios and high-volume operational conditions prior to go-live.
• Data Migration & Master Data
  • Assist with mapping, organizing, and validating Customer Operations data for migration from BC into SAP.
  • Validate customer master records, ship-to locations, pricing structures, payment terms, customer hierarchies, EDI attributes, shipping requirements, and other critical master data.
  • Support validation and reconciliation activities to help confirm completeness and accuracy of migrated data.
  • Work with IT, Finance, Sales, and Supply Chain teams to help maintain clear data ownership, issue tracking, and governance follow-up.
  • Help identify legacy data quality issues and coordinate follow-up with the appropriate functional owners prior to migration.
  • Support development of sustainable master-data processes and controls for the future SAP environment.
• Order-to-Cash & Customer Integration
  • Support activities across the order-to-cash lifecycle, including customer and material master data, EDI order receipt, sales order management, pricing, inventory availability, order holds, fulfillment, shipment confirmation, invoicing, returns, credits, and deductions.
  • Assist with documenting customer requirements for major retail and e-commerce customers, including Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers.
  • Coordinate with Logistics and 3PL teams to support validation of order, shipment, ASN, and inventory integrations.
  • Support EDI mapping, testing, troubleshooting, and validation of key customer transactions.
  • Identify and communicate opportunities to reduce manual work through SAP functionality and system…