Customer Ops Manager; SAP) Customer Ops Manager; SAP

Role Customer Ops Manager (SAP) Location Tampa, FL 33607 (REMOTE) Pay Range $70.00/Hr. On W2 (Without Benefits) Duration 12 Months (contract to hire)

8-10 years of professional experience in SAP, ERP implementation, Customer Operations, Order Management, Supply Chain Systems, Business Systems, or a related field. Demonstrated experience supporting at least one SAP implementation, migration, integration, or major transformation project. Hands-on knowledge of SAP processes supporting sales orders and order-to-cash, ideally within SAP SD or related functionality. Strong understanding of order management, customer master data, pricing, fulfillment, invoicing, and customer service processes.

Experience with SIT, UAT, test-script development, defect management, and end-to-end process testing.

Experience with data migration, validation, reconciliation, and master-data management. Experience working with EDI and customer integrations strongly preferred. Experience integrating SAP with 3PL, warehouse management, or logistics systems preferred.

Experience with Microsoft Dynamics 365 Business Central is highly desirable. Advanced Excel and data-analysis capabilities. Strong analytical, troubleshooting, root-cause problem-solving, project management, organization, and documentation skills. Ability to translate business requirements into functional system requirements and communicate effectively with technical and non-technical stakeholders.

Preferred Experience SAP S/4

HANA implementation experience. SAP SD / Order-to-Cash experience. Experience with greenfield or major ERP transformation projects. EDI integration experience, including common order-to-cash transactions such as 850, 855, 856, 810, and 846. Experience with 3PL/WMS integrations. Experience supporting high-volume retail customers and complex customer compliance requirements. Experience developing process maps, functional requirements, test scripts, SOPs, and training documentation. CPG, beauty/personal care, retail, or other high-volume consumer products experience strongly preferred.

Experience supporting major retailers such as Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, and grocery customers is a plus.

Successful migration of Customer Operations processes from BC to SAP. Accurate migration and validation of customer master and transactional data. Comprehensive testing coverage and timely resolution of critical defects. Successful integration of SAP with EDI, 3PL, and other Customer Operations systems. Minimal disruption to customer orders and service levels during cutover and go-live. Strong end-user readiness and adoption across Customer Operations.

Reduction of manual processes and workarounds following implementation. Stable and scalable order-to-cash processes following go-live. Continued identification and implementation of SAP process improvements.

Not Your Mother’s is seeking an experienced Customer Operations Manager –SAP Implementation to play a key role in the company’s transition from Microsoft Dynamics 365 Business Central (BC) to SAP. This position will serve as the primary Customer Operations subject matter expert supporting the SAP implementation, with responsibility for translating business requirements into system processes, supporting system configuration decisions, validating data and integrations, leading testing activities, and ensuring successful adoption across the Customer Operations organization.

This individual will work at the intersection of Customer Operations, Supply Chain, IT, Finance, Sales, Logistics, EDI, and external SAP implementation partners to ensure the future-state SAP environment supports NYM's customer requirements and end-to-end…