Operations Specialist - Weekend

Overview

Operations Specialist - Weekend (22193) role at PGL (Perimeter Global Logistics).

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• Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability.
• Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service.
• Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
• Assist with the negotiation of prices and terms with suppliers and/or vendors.
• Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
• Implement new or improved supply chain processes.
• Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
• Monitor supplier performance to assess ability to meet quality and delivery requirements.
• Participate in the coordination of new facilities implementation.
• Analyze information about supplier performance or procurement program success.
• Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
• Develop forecasts or standard cost lists.
• Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.

• Understand and utilize all standard procedures
• Generate P.O.D. exception reports for your station
• Utilize exception reports as tracing worksheets
• Utilize all pertinent aspects of the PGL phone system
• Utilize all pertinent published resources
• Obtain proof of deliveries on all shipments generated by your station
• Provide proof of deliveries, flight information, shipment history and other computer-accessed information upon client request
• Use the computer system on every call received or made
• Supply shipment location and status, last action taken on the shipment, and full shipment history on request
• Follow up on every shipment generated by your station
• Note pertinent information in the memo section of the alert screen and update routing in the Alert screen
• Accrue accurate costs, considering the financial interests of clients and PGL
• Justify agent charges by noting any special requirements relevant to services provided
• Send out information to start the preliminary carrier claims process
• Generate turnover log for fellow employees daily

Education and Experience:

1-3 years of logistics services and/or warehouse fulfillment experience. AOG experience is a plus. Hazmat certification is a plus. Willing to work a variable schedule, including overtime, weekends and holidays. Industry-related degree and/or certification.

Knowledge:
Transportation basics (freight movement by air, rail, sea, or road) and associated costs;
Customer and personal service principles;
Public safety and security concepts;
Mathematics (arithmetic, algebra, geometry, calculus, statistics);
English language fundamentals.

Skills:

Active listening;
Speaking;
Critical thinking;
Negotiation;
Time management;
Complex problem solving;
Social perceptiveness;
Coordination;
Judgment and decision making;
Monitoring;
Reading comprehension;
Service orientation.

Abilities:
Oral comprehension;
Oral expression;
Written comprehension;
Speech clarity;
Near vision;
Problem sensitivity;
Speech recognition;
Written expression;
Deductive reasoning;
Inductive reasoning.

Tools/Technology:
Desktop computers, fax machines, laptops, telephony;
Compliance software;
Email; ERP; WMS; CRM software;
Cargo Wise EDI/Enterprise;
Microsoft Excel and office applications.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Transportation, Logistics, Supply Chain and Storage