Field Supt Repair

Location:

Miami, FL, United States. Job

We Elevate quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

Account Management – Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements. Respond to customer inquiries and prepare estimates to ensure satisfactory resolution. Negotiate contract terms favorable to the company while also delivering on customer requirements. Drive sales KPIs including Time and Material processing, repair bookings and capital planning. Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments.

Operations & Field Management – Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy while assuring fulfillment standards. Educate technicians on processes, tools, and standards through training and performance programs to continuously improve service delivery. Manage logistics and implement preventive maintenance strategies.

Communication, Collaboration & Problem Solving – Act as a liaison between internal stakeholders and customers to investigate, resolve and address any operational challenges that may arise. Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction. Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements.

Quality and Safety – Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices. Ensure compliance with established policies and procedures.

• Bachelor's degree or equivalent 5+ years of experience, preferably in a similar function such as Project Management, Account Management, or Service/Maintenance management.
• Strong problem‑solving, time‑management, communication and interpersonal skills; ability to manage sensitive employee relations with proven leadership skills.
• Resourceful, well‑organized, highly dependable, efficient and detail oriented.
• Proficiency in MS Office suite.
• Flexibility to be on‑call as needed and balance a mix of office and fieldwork.
• Working knowledge of SAP and elevators/escalators.
• Adaptability to work in a fast‑paced environment.
• HVAC, building automation, facilities maintenance, electrical or plumbing experience.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans – Effective from day one of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 company‑observed holidays.
• Tuition Reimbursement – Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

• Safety:
  Uphold the highest safety standards for all.
• Integrity and Trust:
  Foster honest, ethical relationships.
• Create Value for the Customer:
  Deliver innovative, reliable solutions.
• Quality:
  Ensure excellence in every product and service.
• Commi…