Onboard Supervisor - Miami

Miami Central Station, 200 NW 1 Avenue, Miami, Florida, United States of America

Posted Thursday, September 18, 2025 at 4:00 AM

At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

As an Onboard Supervisor , you will be one of the key leaders in executing the hospitality-related operations onboard all Brightline Florida trains and within our stations. With a focus on safety and security, operational excellence, financial performance, guest and team satisfaction, you will directly supervise the day-to-day hospitality operations with the optimism and positive energy that makes Brightline a travel leader.

In this role, you will supervise Teammates who are based across our corridor and will have authority to assign, direct, and hold them accountable for performance.

• Oversee all onboard guest-facing operations, including food and beverage, retail, baggage handling, and train cleanliness.
• Support preventative maintenance by communicating requests and ensuring timely follow-up with Rail Operations partners.
• Ensure adherence to service standards, SOPs, safety, and security protocols; conduct regular assessments and coaching.
• When necessary, assist with baggage loading and unloading and ensure that baggage is properly stored and staged, especially in high-load factor trains.
• Conduct regular assessments of execution of onboard standards and provide timely coaching to reinforce best practices and elevate performance.
• Exercise direct supervisory authority over assigned teammates, including assigning work; monitoring attendance, verifying time records, and ensuring work is completed with quality and timelessness. Conduct and approve performance reviews; participate in interviewing and selection of Teammates, administer corrective actions consistent with company policy.
• Ensure teammates are aligned with Brightline’s culture, values, and service expectations.

• Champion guest satisfaction by monitoring feedback, analyzing metrics, and implementing action plans to exceed expectations.
• Lead guest recovery efforts by addressing and resolving concerns promptly and effectively.
• Supervise team in implementing onboard revenue improvement initiatives, controlling costs, and regularly monitoring financial performance metrics.

• Maintain the highest standards of safety and security for guests and teammates. Ensure compliance with all health, safety, and regulatory standards, and serve as a vigilant steward of Brightline’s commitment to a safe operating environment.
• Partner with Rail Operations, contractors, and vendors to optimize trains’ performance.

• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly assimilated and acted upon when necessary.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• This position has direct managerial responsibilities over onboard teammates, with authority to assign, evaluate, and discipline staff, and to effectively recommend hiring and termination decisions.

Required

Education and Experience:

• Associate’s degree in hospitality, business, retail, or hotel operations preferred.
• 1+ years of supervisory or leadership experience in hospitality, transportation, or service environments.
• Experience in guest service, food and beverage operations, and process improvement.
• Proficiency in Microsoft Office; ability to adapt to guest experience technology platforms.
• Must be able and…