Associate Director, Program Management

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. We push for inclusion, challenge convention, and bring in new perspectives to inspire new ideas. When we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

The Associate Director, Program Management position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They help direct the Program Management team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportunities, are heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment.

The Associate Director also consults with the leadership team on decisions and works together to persuasively align the project team to a greater goal.

• Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA.
• Collaborate with the Client Services, Strategy, Creative, and Media teams to ensure cohesive, audience-first campaigns.
• Review all deliverables and ensure exceptional delivery of tactics to form/reinforce client rapport (e.g. partner with Client Services, team follow through, reports, meetings, timelines).
• Work closely with Resource Management to assist with finalizing the Staffing Plan, if any outstanding resource needs remain.
• Effectively estimate engagements and perform a top-down and bottom-up analysis for various types of projects.
• Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation, risk mitigation strategies and end-to-end scope change management process.
• Articulate delivery process/methodology effectively and successfully, clearly discuss and internally communicate Client constraints related to scope, timeline, or cost.
• Drive and manage the approval and review process for MSA/SOW (high complexity).
• Collaborate with internal stakeholders and external clients to creatively resolve challenges with the contract.
• Assess the effectiveness of team dynamics/communications and diagnose and implement corrective actions where challenges may occur.
• Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin.
• Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key clients to make difficult decisions.

• Minimum 7+ years of experience managing medium-large size, digital media and social programs; approximately $10M in revenue.
• Experience with strategy, creative, data, production, and media disciplines.
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements.
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work.
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data.
• Experience engaging directly with clients and comfortable with presenting to senior leaders.
• Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid.
• Effective leadership, analytical, conflict resolution, and negotiation skills.
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word) and Sharepoint.

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption,…