Regional Vice President

Job Description

The Regional Vice President (RVP) leads, manages, and oversees a portfolio of primarily Sited Condominiums, complemented by a portion of HOA / portfolio-style communities. Beyond delivering outstanding service and performance, this leader will be responsible for building an operating model that will allow us to scale in the South Florida market. The RVP will design and implement processes, SOPs, training frameworks, and a systematic way of tracking and running our Operations — while coaching and developing leaders who can run great communities the Folio way.

This role requires a proven community association operator who is equally strong in execution, leadership development, operational design, and who believes in growing people, elevating standards, and doing things the right way.

Job Duties Lead With Heart & Build Leaders

• Recruit, develop, and elevate a team of Community Managers and emerging leaders
• Create a culture where people feel supported, connected, and accountable
• Ensure every manager understands why we exist — to deliver peace of mind and build community

Deliver an Exceptional Board + Resident Experience

• Serve as senior strategic partner to Board leadership
• Enable Boards to govern effectively through proactive, transparent communication
• Protect the living experience and “essence of home” for every community we serve
• Identify resource gaps at each client site (staffing, service scope, technology) and proactively recommend solutions, including value added services that enhance results and simplify life for Boards and homeowners

Design an efficient and Scalable Operating Model

• Build and deploy standardized processes, SOPs, service standards, playbooks, and training
• Establish operating rhythms, dashboards, and inspection points that drive consistency and predictability across every community
• Translate concepts into repeatable systems that make excellence the default, not the exception

Operational Excellence & Continuous Improvement

• Conduct operational reviews, site inspections, financial oversight, and service quality audits
• Ensure compliance with governing documents, state statute, contracts, and policies
• Identify systemic gaps in execution — then lead the fix (not just report the problem)

P&L Ownership & Sustainable Growth

• Own the full P&L of the region, including resource planning, budgeting, staffing models, and margin performance
• Build budget, P&L and margin goals — then lead the execution rhythm and accountability to achieve them
• Improve margin through operational maturity, efficiency, and smart resourcing
• Protect and expand client relationships based on trust, partnership, and follow-through
• Support measured, disciplined growth — growth we can support well

Qualifications

• Florida CAM license (per FS 468) required
• 7+ years in Association Management, with multi-community oversight
• Strong experience in Condo (sited) environment preferred
• Demonstrated experience building systems / SOPs / scalable operations
• Strong financial acumen (budgets, forecasting, reserves, reporting)
• Gifted communicator with Board-facing presence and conflict resolution skills
• Experience building leaders — not just managing managers
• (Community Association Manager) required for consideration. License per Florida Statues 468

• Seven or more years of Community Association Manager (Licensed) experience or related business experience preferred.
• Proven experience in community management, property management, or related fields.
• Strong organizational and leadership skills with the ability to multitask effectively.
• Excellent communication and interpersonal skills to engage with homeowners, board members, and external stakeholders.
• Advanced Knowledge of HOA regulations, compliance issues, and governance procedures.
• Ability to manage conflict resolution and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office Suite and property management software is advantageous.
• Commitment to upholding ethical standards and promoting a positive community environment.

Physical Conditions

• Ability to sit, walk, and stand for extended periods.
• Capability to lift and carry up to ten pounds.

Work Environment

• This role primarily operates in an office environment but requires frequent visits to the community and attendance of meetings and events.
• Flexible hours may be necessary to accommodate community needs, including evenings and weekends.
• Exposure to weather conditions such as heat, cold or rain while working outdoors.
• Travel within the community and occasional off-site meetings with vendors or contractors are a requirement.

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