General Manager

87 Park, 8701 Collins Ave
8701 Collins Avenue
Miami, FL 33154, USA

Pay Range

Pay or shift range: $150,000 USD to $200,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The General Manager role will manage large communities, often with amenities, multiple boards, and associations. The General Manager oversees Property Managers and other department leaders.

Duties and Essential Functions

• Acts as key employee liaison between client, KW Property Management, and internal support staff, presenting a professional and competent image.

• Works closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitating solutions to problems within the community.

• Demonstrate a positive, professional and client‑oriented attitude about the company with coworkers, residents, owners, clients and the public; whether contact is by mail, telephone or in person. Constantly strive for improvements in work process and results to better meet client's expectations.

• On assigned properties, act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed contractual property management obligations.

• Prepare annual budget for the association.

• Analyze and distribute monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.

• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with headquarters support staff on management company procedures for processing and distributing information. Provide prompt, detailed and accurate general status reports on all properties assigned.

• Supervise on‑site team members. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Encourage staff to behave in a professional manner and comply with company’s safety standards. Motivate staff to work as a team.

• Establish and maintain collaborative working relationships between departments, with coworkers and particularly with other members of a project team. Prepare for team meetings, in advance, and act as chairperson for the meeting.

• Acquire and maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.

• Initiate contact with new resident representatives to coordinate the move‑in process, provide an introduction and orientation to the staff and building, review available services, and review the building rules and regulations.

• Set and adhere to the highest standards of performance and instill them in the staff by personal follow‑up to ensure that the service is being delivered.

• Respond to phone calls and correspondence in a timely and professional manner.

• Maintain a professional relationship with the BOD, Unit Owners, and vendors.

• Run a BOD meeting when necessary according to Roberts Rules of Order.

• Create a management report, which depicts an update on administrative items, a financial overview, actual condition of the property, progress of specific projects, and makes clear and concise recommendations.

• Prepare professional presentations of reports, action plans, budgets, bid analysis, etc.

• Support the KWPM’s GREAT values, philosophy, goals and adhere to KWPM policies.

• Organize time effectively and successfully balance the competing demands of multiple projects.

• Attend monthly Manager’s meeting.

• Maintain and upload all documents into the management support systems accurately and update accordingly.

• Monitor contracts regularly. Evaluate and negotiate all contracts effectively. Ensure all vendors provide a certificate of insurance naming…