Sr. Program Manager, Billing & Operations, Fuse

Sr. Program Manager, Billing & Operations, Amazon Fuse

The Amazon Fuse team works across Amazon to bring our consumer service offerings to hundreds of global partners. We focus on business growth and value creation for customers, while building trusting relationships with enterprise partners to deliver subscriber growth for Amazon.

We are looking for a Regional Operations Manager to manage billing relationships with external partners and support the Americas team from an operational standpoint. This role enables you to have significant business impact through your direct involvement in driving operational efficiency, contributing to business strategy, and ensuring Amazon gets paid on time.

Key job responsibilities include:

• Develop a deep understanding of the business, opportunities, and areas for improvement to build and manage key mechanisms that help drive continued growth for the region.
• Plan, manage, and deliver partner invoices, billing queries, and SLAs to ensure there is a strategy to measure accounts and support as a result.
• Work with Billing Ops team, BD team, and external partners to ensure payments are received in a timely fashion and disputes are resolved quickly.

Requirements:

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Must be fluent in Spanish

Preferred:

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.