Event Operations Director - Intercontinental Hotel Miami, FL

Position: Event Operations Director - Intercontinental Hotel Downtown Miami, FL
Position Overview

Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Key Job Responsibilities

Operations Management

• Directs the operations team on daily equipment setups and strikes.

• Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.

• Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.

• Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors.

• Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

Asset Management

• Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.

• Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.

• Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

• Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.

• Researches and remains current on new technology and equipment to purchase.

People Development

• Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.

• Manages staff to support the growth of the business and accomplish the organizational goals.

• Provides focused and continued coaching to develop the skills of team members.

• Manages human resources activity including selection, performance management, and training and development.

• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

Training and Development

• Ensures employees are properly trained in all areas.

• Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.

• Provides mentoring and coaching to assure the continual development of team members.

• Trains technical staff and models appropriate use of all technical equipment.

• Recommends team members for additional training opportunities as needed.

Job Qualifications

• High School Diploma is required. Bachelor’s degree is preferred

• 3+ years of audio-visual experience

• 1+ years of supervisory experience

• Working knowledge of audio-visual equipment in a live show environment

• Experience handling pre-planning and operations of large audio-visual events

• Proficiency with the use of computer hardware

• Proficiency with computer software and programs, including the Internet and Microsoft Office

• Effective leadership abilities and customer satisfaction focus

• A valid driver’s license is required for team members in positions that operate Company vehicles

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Manages Ambiguity

Drive Results

• Directs Work

• Achieves Goals

See The Big Picture

• Financial Acumen

Value People

• Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ().

Physical Requirements

• Sitting: 2-3 hours per day

• Standing: 3-4 hours per day

• Walking: 3-4 hours per day

• Stooping: 0-1 hour per day

• Crawling: 0-1 hour per day

• Kneeling: 0-1 hour per day

• Bending: 0-1 hour per day

• Reaching (above your head): 0-1 hour per day

• Climbing: 0-1 hour per day

• Grasping: 0-1 hour per day

Lifting Requirements

• lbs*:
Occasionally

• lbs*:
Frequently

• lbs:
Never

• Over 100 lbs:
Never

Carrying Requirements

• lbs*:
Occasionally

• lbs*:
Frequently

• lbs:
Never

• Over 100 lbs:
Never

Auditory/Visual Requirements

• Close…