Senior Manager, Acquisition, Americas

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences — hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they’re in and to meet people with shared interests.

The ‘Senior Manager, AMER Acquisition - Experiences’, drives and is accountable for the AMER Experiences Acquisition team’s success.

Your team is responsible for the acquisition of experiences in their assigned cities through research, proactive sourcing & compelling pitching. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region.

You and your team are responsible for finding & developing high‑quality, in‑demand experiences and sourcing expert individuals, content creators & local business / brands as hosts. You will balance the cross‑functional needs of our design, business, legal and leadership teams – as you move your team’s experiences through the acquisition funnel.

You will support streamlining lead generation, acquisition & account management processes – optimizing your region’s portfolio of hosts & listings and driving the growth & sustainability of your region’s Experiences business. You will clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership.

This role reports into the Dir. Supply Acquisition - Experiences.

• Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs.
• Industry Awareness, Trend-Spotting & Sourcing – Stay updated on industry trends, proactively spot emerging opportunities, and creatively source both existing and new experiences by building and contributing to region-specific leads lists. Find & source ‘off-the-beaten-path’ leads that serve Airbnb’s Experiences vision.
• Sales & Acquisition Leadership – Arm, motivate & enable the regional teams to acquire Experiences by effectively pitching the Experiences value proposition to prospective hosts, developing experiences, managing leads through internal funnels and tools and tracking output. Have depth of knowledge, full accountability & ownership over your region’s portfolio.
• Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs.
• Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve.
• Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings.
• Quality &…