Project Manager, Program ​/ Project Manager, Operations Manager

About Us

We’re TNT Growth – a performance‑driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results‑obsessed. If you thrive in fast‑paced environments, want to grow quickly, and actually care about your impact – you’ll love it here.

We’re seeking a Project Manager to support the Growth Team’s Head of Performance and lead cross‑functional operations that keep programs moving smoothly and on budget. In this role, you'll own program execution, pacing, onboarding, and playbook development across the Growth team. You’ll be the connective tissue ensuring processes are followed, KPI targets are met, and client communications stay timely and accurate.

This role reports to the Head of Performance and collaborates with the Chief Strategist, GM, A‑Team, Creative, and Engineering teams to deliver high‑quality outcomes for our clients.

You are extremely detail oriented and relentless in making sure the team is updating tasks, pacing sheets, etc. Success means projects are delivered on time and within budget, onboarding is smooth, SOPs are created and maintained, and client updates are consistent. You’ll proactively identify blockers (e.g., GM delays) and surface them to leadership with practical recommendations. You’ll maintain clean documentation, dashboards, and playbooks that the Growth team relies on daily.

You are someone who thrives when building relationships within the growth team and across departments, where holding everyone accountable becomes a reminder of support between teammates, rather than a nagging obstacle.

• Monitor budget pacing and KPI pacing across Growth initiatives
• Oversee onboarding processes to ensure smooth client entry and seamless kickoff
• Manage bulk task creation and tracking in CU; maintain cadence with GM, HoP, and Lead GM
• Review GM scorecards, change logs, and provide observations and reports
• Ensure client communications are timely; convert calls into actionable customer uses (CUs)
• Write SOPs and maintain Growth team playbooks, client PoCs, vendor details, etc.
• Capture client feedback and translate into tasks, surveys, and follow‑ups
• Ensure all tasks are completed, flagging potential delays from HoP or Chief Strategist and coordinating with leadership
• Coordinate with Creative and Eng teams to ensure on‑time creative deliveries for launches
• Develop onboarding decks for client calls and update pacing and capacity models
• Maintain accurate client sentiment sheets and update with new/ churned clients

• Strong program management and cross‑functional coordination skills
• Experience with onboarding, project tracking, and SOP writing
• Ability to translate client goals into actionable outcomes and CUs
• Stakeholder management and excellent communication skills
• Comfort with data, dashboards, and capacity planning

• You miss deadlines or budget targets, and are reactive to flagging issues with practical solutions.
• You prefer to avoid taking responsibility for cross‑team coordination.
• You prefer silos over collaboration and struggle with cross‑department communication.
• You’re not comfortable with data‑driven decision‑making or dashboards.
• You’re not detail‑oriented or you struggle to manage high‑accountability tasks across teams.

Entry level

Full‑time

Project Management and Information Technology

Marketing Services

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