Head of Business Operations

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RMW Accounting is a fast-growing, private equity–backed accounting firm with a presence spanning 16 offices across more than 10 states and plans to grow to 40+ offices in the next 5 years. The firm combines national reach with a client-centered approach, offering comprehensive accounting, tax, and financial services that extend far beyond compliance. With a team of experienced CPAs and advisors, RMW emphasizes personalized guidance, helping clients meet their goals and plan with confidence while preserving the strong relationships that define its culture.

We’re a values-driven company, and our values guide everything we do:

• Client Service Excellence
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  We are dedicated to delivering exceptional, personalized service built on a deep understanding of each client’s unique goals. By focusing on long‑term relationships, proactive support, and attention to detail, we help clients succeed with confidence.
• Integrity
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  Integrity is the cornerstone of everything we do. We uphold the highest ethical standards in all our business practices, always acting with transparency, honesty, and a strong sense of responsibility to our clients, colleagues, and partners.
• Collaborative Culture
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  We believe in fostering a collaborative and inclusive work culture where every team member is valued and supported. Our success is driven by mutual respect, open communication, and a shared commitment to achieving our common goals, ensuring that everyone thrives together.
• Community Commitment
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  We take pride in being deeply connected to the communities we serve, understanding their unique needs, and providing valuable support. Our local offices engage with and contribute to their communities, strengthening relationships and making a positive impact wherever we operate.

If these resonate with you, you’ll feel at home at RMW.

RMW is growing rapidly, and with growth comes the need to deliver consistently excellent service, leverage our subject‑matter expertise at scale, and ensure our offices operate as one unified firm. The Head of Practice Management is the leader who will architect and implement the processes and systems to drive quality and efficiency. This role bridges a foundational understanding of the tax and accounting services provisioned by a public accounting firm, practice management, and systems strategy to ensure that our professionals are supported with the right frameworks, tools, and insights to succeed.

Reporting to the President, the Head of Practice Management partners with office leaders on driving revenue and profit growth by delivering excellent service cost‑effectively at scale, focusing on levers such as production management, technical quality, pricing, and practice development, leveraging practice‑management tools and platforms for insights and execution.

The Head of Practice Management is the subject‑matter expert who understands how a CPA firm should operate at its best and ensures that our processes, systems, and people align to deliver that standard across every office.

• Define and maintain firm‑wide frameworks for practice management, including developing service offerings, pricing strategy and implementation, staffing models, project management, and client‑service standards.
• Partner with office leaders to ensure consistent technical quality and efficient, scalable client service delivery across offices.
• Coordinate staffing, including internal and external resources, across offices to optimize utilization.
• Develop and monitor KPIs to provide leadership with visibility into practice performance.
• Serve as the business strategist for office‑level technology—including practice‑management and CRM platforms (e.g., Canopy or Karbon Software) as well as point solutions (e.g., Safe Send, Sure Prep, TaxGPT)—ensuring our technology enhances productivity and collaboration.
• Drive firm‑wide adoption and effective use of practice‑management tools by…