Head of Luxuria, Luxury Travel Sales; Sales Manager

Head of Luxuria, Luxury Travel Sales (Sales Manager)

Luxuria Vacations is a boutique luxury travel agency committed to crafting unforgettable, high-touch experiences for discerning U.S. clientele. We specialize in connecting travelers with the world's most exclusive destinations and 5-star properties worldwide.

Our philosophy is built on the belief that luxury travel should be seamless, deeply personalized, and service-driven. We provide meticulous planning and expert advisory to ensure every journey is tailored to the client’s unique desires.

We are currently focused on an exciting rebuilding and scaling phase! As a company with a proven model, we are dedicated to rapidly enhancing our market position, establishing robust processes, and expanding our reach to become a dominant force in high-end leisure.

We are seeking a results-driven and entrepreneurial Head of Luxuria to lead and scale our B2C luxury travel sales unit. This role is a critical balance of hands-on sales leadership, team development, and operational oversight, reporting directly to the Head of Growth.
This is an in-office position located in Aventura, FL.

Your mission is to reignite and accelerate our growth by refining our high-touch outbound sales process, building and mentoring a world-class sales team, and ensuring the profitability and operational excellence of the Luxuria unit. The company has a proven model that requires strategic rebuilding and rapid scaling.

The ideal candidate is a service-driven, charismatic people-leader with a deep understanding of the U.S. luxury clientele. You thrive in fast-paced environments, possess a strong entrepreneurial spirit, and are ready to design processes, inspire a team, and ensure that luxury is reflected in every client interaction.

This role offers significant financial incentive, with compensation directly tied to overall Year-over-Year (YoY) growth and a percentage of the unit’s net operating profit.

• Lead Outbound Sales: Directly manage, refine, and scale the outbound B2C sales process, focusing on warm leads, high-value conversion, and repeat client loyalty.
• Unit Profit Management: Monitor and manage the Luxuria unit's overall financial health and profitability. Review and control operating expenses to ensure targets for net operating profit are achieved.
• Strategic Goal Setting: Set and track ambitious sales targets (revenue, conversion rates, client satisfaction) in alignment with overall company growth goals.
• Sales Culture: Cultivate a high-performance sales culture centered on client trust, personalized, high-touch service, and securing long-term repeat business.

• Recruit & Mentor: Hire, train, coach, and develop a motivated sales team capable of scaling results while embodying a luxury service mindset.
• Performance
  
  Coaching:
  
  Mentor agents on the psychology of selling luxury service and experience, not just product features.
• Team Leadership: Serve as a charismatic, inspiring leader; run effective sales meetings, training sessions, and motivational initiatives to maintain high energy and performance.
• Accountability: Instill a culture of accountability and continuous improvement while fostering a supportive and thriving environment for the team.

• Process Improvement: Identify gaps and rebuild/refine internal processes, systems, and structures specifically for the sales function (e.g., CRM utilization, sales funnel optimization, post-sale service hand-off).
• Service Delivery: Ensure the business consistently delivers an exceptional, high-touch service experience worthy of a luxury brand.
• Reporting: Work closely with the VP/Head of Growth to provide regular, insightful reports on sales performance, profitability, and operational health.

• Luxury Authority: Bring a deep, nuanced understanding of U.S. luxury clients—their needs, habits, and expectations—to inform sales strategy.
• Market Insight: Stay abreast of trends in luxury travel and high-net-worth service to maintain the brand’s credibility and cultural awareness.

• Pro…