Operations Lead

Overview

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Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media – both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever‑changing world of today’s content experience.

Our client is one of the world’s most recognised brands, a global technology company who consistently delivers innovation combined with beautiful design. The Operations Lead is responsible for bringing operational excellence to the newly formed region.

The Operations Lead will support the Business Director (BD) along with Hogarth Senior Leadership to deliver world‑class marketing communications through knowledge, strategy, and exceptional planning. They will be a master of communication and logistics with both a forensic eye for detail and an understanding of the bigger picture.

They will be an expert facilitator representing Operations in all aspects, from reporting and insights to process mapping and planning. They will encourage teamwork, cooperation, and productivity, supporting all functions of the business to work seamlessly together. They will provide impeccable professional delivery in their role and build strong relationships whilst strategizing process improvements.

The ideal candidate must be an operations professional, demonstrate an advanced understanding of agency ways of working, project management methodologies and tools and be able to partner with diverse and dynamic teams across project management, production, language services and finance to deliver excellence for our client. To be effective, the successful candidate will need to leverage their superior problem‑solving skills, judgment, and excellent relationship‑building capabilities.

• Continuous delivery of all projects, striving for excellence at every step.
• Ensure operational excellence is maintained at all times.
• Develop and own a strong strategic partnership with our client teams.
• Effective team leadership across multiple locations.
• Implement global initiatives and deliver against the business and client needs.
• Ability to change and influence, ensuring the project is leading the way on the global stage.

• Lead year‑round planning of projects including timeline tracking, resource mapping, talent team relationship, onboarding of resource for large‑scale programmes, collaboration with IT Lead on tech and infrastructure requirements, training plan and development, security and compliance oversight, operational playbook maintenance.
• Responsible for reporting and presenting key insights to leadership.
• Driving reviews and analysis of internal and client‑facing hindsight, SLAs and KPIs to ensure best practices are adopted.

• Ensure correct management of volume demand and resource allocation.
• Key contact for internal operational escalations.
• Collaborate with operational counterparts globally to share best practices and key learnings.
• Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business‑critical risks are identified.

• Demonstrate strong cross‑capability and cross‑functional collaboration skills across matrix reporting and key internal stakeholders.
• Motivate and drive the integrated team towards forward progress, action and results.
• Effectively and impartially navigate teams with conflicting priorities.
• Build a close working relationship with our Global Operations and Program Management community, ensuring that we adopt consistent systems, processes and…