Assistant Night Manager

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Working closely with the Assistant Club Manager of Merchandise, the Assistant Night Manager ensures merchandise is properly stocked and available for sale, maintains presentation standards, delivers a positive member experience, and oversees the nightly execution and performance of merchandise department tasks.

The Assistant Night Manager does not have direct supervisory responsibilities but directs the work of the overnight team. Coaches, teaches, and develops all overnight team members to ensure Grand Opening Look Daily (GOLD) standards are in place for our members through excellent merchandising. The Assistant Night Manager teaches, develops, and motivates all team members for the successful execution of club merchandising, ensuring merchandise is available for sale in proper quantities throughout the club.

• Lead overnight merchandising execution with purpose: collaborate with the Assistant Club Manager of Merchandising to lead overnight tasks, driving performance through effective communication, clear expectations, and hands‑on leadership.
• Support execution of merchandising tasks: partner closely with the Assistant Club Manager of Merchandising to carry out key overnight merchandising tasks. Assist in coordinating staffing, training, and task execution for forklift operators and merchandising teams, providing support and feedback to ensure efficient and accurate overnight operations.
• Execute key overnight merchandising tasks—including display setup, pallet movement, and sales floor resets—to ensure the club is fully prepared for morning operations.
• Maintain merchandise presentation and availability: ensure all products are properly merchandised with correct signage and are available in the right quantities across the sales floor by the start of business.
• Follow and implement corporate merchandising plans, resets, and sales initiatives on time and in full, ensuring high standards across all areas of the sales floor.
• Recommend improvements to merchandising strategies based on store conditions, member feedback, and performance trends to drive incremental sales.
• Oversee maintenance and safe operation of overnight equipment and the building, including forklifts, refrigeration, and merchandising tools; elevate any concerns promptly.
• Operate forklifts safely, perform required inspections, and ensure all team members follow safety and sanitation protocols.
• Lead and validate steel and pallet safety checks, enforce sanitation procedures, and address safety issues promptly.
• Manage inventory controls: oversee daily Hot List completion and verify accurate pallet tag placement for all inventory stored in steel reserves during the overnight shift.
• Confirm audit readiness and compliance: ensure all required documentation and safety processes are completed during the overnight shift to meet internal and external audit expectations.
• Utilize reporting tools such as Hot List, NAFS, price sign reports, productivity dashboards, and other electronic reports to guide team focus, confirm execution, and enhance efficiency.
• Collaborate with other Assistant Night Manager(s), Department Managers, and club leadership to ensure overnight processes align with daytime operations and member expectations.
• Enforce all company policies, operational guidelines, and safety requirements throughout the overnight shift.
• Provide additional support to other departments or initiatives at the discretion of club leadership.
• Maintain regular, predictable, full attendance to support execution, team engagement, and leadership coverage.

• Live our values: demonstrate inclusive behavior, make ethical choices, and approach your work with a positive and solution-oriented mindset.
• Create a safe and collaborative environment: foster open communication and trust.
• Celebrate team members: acknowledge others’ contributions, support team success, and help create a positive, encouraging work environment.

• Guarantee service excellence: ensure daily execution of GOLD Member Standards are met and consistently reinforce key service behaviors.
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