Security Account Manager Retail Luxury Plaza

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Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Retail Account Manager. The role is responsible for day‑to‑day operations of an assigned account, including hiring, training, disciplining, and terminating staff. You will build, improve, and maintain relationships with clients and employees, coordinate support services, solve problems, meet or exceed financial and operational goals, and provide quality customer service. Additional duties include maintaining weekly operating schedules, payroll for security personnel, after‑hour emergency response, and a comprehensive week‑long management onboarding course.

• Supervise daily security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors, including hiring, selection, scheduling, payroll, training, coaching, and development
• Ensure the client site receives high‑quality security services to protect people and property
• Build, improve, and maintain effective relationships with both client and employees
• Coordinate necessary support services to meet or exceed financial and operational goals and provide quality customer service

• Ensure all required reporting and contract compliance requirements are met
• Communicate regularly with the client about issues or programs
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by the Client or District Manager
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in technical and professional skills through performance management, training, and recognition
• Ensure employee grievances are heard and resolved and personnel records are updated accurately
• Communicate policies, company announcements, and job openings through a consistently updated READ file at each site
• Meet contractual scheduled hours with a minimum of unbilled overtime
• Coordinate site‑specific on‑the‑job training, client‑specific training, and annual refresher training for security personnel, meeting Allied Universal’s corporate training standards
• Develop and maintain operational procedures so that a valid, site‑specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies, and vehicles used at the account, maintaining inventories and maintenance checklists
• Proactively communicate with the client, meeting their needs, listening to issues, and providing security and technical expertise and solutions to ensure complete customer satisfaction
• Use Win Team for scheduling and billing, and generate reports such as Scheduling Activity, Invoice Aging, Training Summary, and Training Detail to support effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos, and on the portal

• Four‑year degree in Criminal Justice, Business Administration or related field
• Previous contract security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience (depending on client size/scope)
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communication skills
• Ability to work in a team‑oriented management environment and independently
• Ability to manage multiple priorities, complex situations, and a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Entrepreneurial attitude within a team‑oriented environment
• Key
  
  Competencies:
  
  Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, visit:

Requisition :