Assistant Manager of Operations

Assistant Manager of Operations

Job Description

Reports To:

Manager of Operations Department:
Operations

Pay Band:1
- Exempt Effective Date:
July 1, 2025

Overall Responsibilities:

The Assistant Manager of Operations is the field operations team leader and is entrusted with overseeing the maintenance, security, and daily operations of Miami Parking Authority-operated surface lots and garages within the City of Miami. The Assistant Manager assigns duties to Parking Service Assistants to support the uninterrupted operations of off-street parking facilities (Lots/Garages) via conducting facility inspections, identifying/correcting hazards, rendering light maintenance, and providing exemplary customer service to facility patrons (non-inclusive list).

The incumbent maintains relationships with equipment vendors and service providers, addressing pending service issues and ordering supplies.

Duties and Responsibilities:

* Ensures the safety, security, and proper up-keep of assigned facilities by utilizing scheduled inspections, no-notice walk-through inspections and other established procedures.

* Monitors actions and performances of assigned and contract employees to ensure compliance.

* Manages and inspects facilities revenue equipment.

* Reviews of daily reports prepared by personnel assigned to the facility.

* Monitors and orders of the necessary supplies and materials needed for the facility.

* Prepares annual performance reviews for all employees in their assigned facilities.

* Review's revenue trend reports to ensure accuracy and to detect possible theft or inappropriate transactions.

* Ensures proper training of employees.

* Responds to customer complaints and inquiries.

* Completes other related duties and special projects as assigned.

* Responds to requests for services and other assistance from supervisors, staff, and members of the public.

* Provides recommendations on various staff matters including hiring, disciplinary actions, and evaluations.

* Performs other duties as required.

Required

Knowledge, Skills and Abilities:

* Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

* Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

* Basic mathematical ability (e.g., addition, subtraction, division, etc.)

* Effective written and verbal communication

* Basic computer skills (e.g., typing, emailing, etc.)

* Basic money handling skills (e.g., cashiering, reconciling reports, etc.)

* Knowledge of supervisory principles and practices (e.g., progressive discipline, performance management, personal training, etc.)

* Ability to lift minimum 25 pounds.

Judgement and Decision Making

* Ability to collect and analyze data to support operational decision making.

* Ability to work independently and demonstrate sound judgment regarding the escalation of operational issues to the proper authority.

Requirements and Qualifications

* Minimum high school diploma/GED equivalent

* Associate's degree (preferred)

* Must be able to work in a fast-paced environment.

* Management experience in a multiple location environment

* Supervisory experience in a parking management company (preferred)

Physical Effort:

* Preferred:
Ability to conduct light maintenance/ troubleshooting on computers and mechanical equipment

* Light physical effort required (e.g., repeated lifting, standing long periods, driving, etc.)

Working Conditions:

* Primarily:
Outside exposed to elements (e.g., dust, dirt, rain, etc.)

* Job Location:

Multiple Locations

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.