Parking and Transport Manager

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

• Manages, supports and provides direction to Parking & Transportation team members and assists in the development of program policies, procedures, assessments and evaluations. Ensures the control process of data systems are met. Monitors and measures service metrics and utilizes data to develop standards, improvements and changes to process.
• Provides guidance and support to front line team members.
• Assists with procedure development and ensures adherence in operations. Ensures that customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the FIU Parking and Transportation Services standard.
• Manages and coordinates operational staffing needs for projects and assignments.
• .Serves as a liaison between the various departments of FIU to support the department's initiatives
• Plans and directs operations improve productivity and efficiency and ensure staff coverage. Trains, supervises, and evaluates parking staff to ensure high performance and adherence to service standards. Conducts periodic evaluations to assess system functionality and customer satisfaction. Collaborates with university leadership on strategic initiatives to enhance transportation and parking services.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Oversees on-demand, shuttles and golf cart transportation services, coordinate with technology vendors and service providers to enhance user experience and system integration.
• Manages and optimizes parking management software for permitting and enforcement, analyzing system data to identify trends, enhance operational efficiency, and implement necessary improvements. Works with IT and vendors to resolve system issues, implement upgrades, and maintain cybersecurity protocols. Trains staff in software functionalities and best practices.

• Bachelor's degree and four (4) years of related experience; OR eight (8) years of related experience; OR an equivalent combination of relevant education and/or experience.

• Maintenance operations experience

• Administrative

• $50,000 - $55,000

• End time: 2:30 PM
• End time: 11:00 PM

• Criminal Background Check
• Driver's License Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Travel to FIU Campus
• Ability to work occasional evenings, weekends, and holidays.
• Ability to Travel to FIU Locations and/or FIU Campuses.

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: (Use the "Apply for this Job" box below). To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199…