Manager Administrative Services - Department of Student Belonging & Support

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Manages the processes, monitoring, and execution of administrative functions for the Department of Student Belonging & Support, including logistical planning, tracking, and completion of special projects and goals set forth by the Assistant Vice President. Collaborates with the division's central finance and HR leadership and works with various levels of executive leadership on the management of multi-functional areas, finance and human resources.

This position is charged with improving and enforcing policies and procedures relating to HR, budget, and other operational needs of the sub-division and the Assistant Vice President. Serves as a direct liaison in communication and decision making between the Assistant Vice President and divisional leadership.

• Manages the SBS finance and operations team, which provides shared services in the areas of finance, human resources, and administrative operations across SBS sub-division departments. Works in conjunction with the Senior Director of Finance & Operations to provide operational guidance and request approvals from leadership to ensure effectiveness and compliance. Assists in determining budgetary performance objectives related to all SBS revenue streams.
• Serves as primary HR contact for Student Belonging & Support (SBS) and its associated offices. Communicates and works with the division's HR liaison on necessary position reviews, edits and justifications. Provides direction on human resource functions including but not limited to the timely processing of new hires, staffing, and payroll; orientation of new employees; overseeing training, development, and compliance matters; and liaising to effectively communicate HR matters.
• Serves as the main point of contact in communicating updated policies, expectations, and deadlines to all leadership under the direction of the Assistant Vice President (AVP). Examines and tracks any internal documents assigned to the AVP for accuracy and completeness to assure deadlines are adhered to.
• Supports continuity of operations planning for all departments by coordinating COOP updates, maintaining documentation, identifying essential functions and critical contacts, and assisting with readiness activities to ensure departments can continue essential operations during emergencies or service disruptions.
• Leads the development and standardization of operational procedures, internal workflows, and tracking systems across SBS departments to improve consistency, accountability, and service delivery. Evaluates existing processes, identifies operational gaps, recommends improvements, and partners with departmental leadership to implement solutions that support compliance, efficiency, and divisional priorities.
• Oversees project activities, information retrieval, and complex administrative matters. Collaborates across the department, its offices, and programs to analyze, plan, communicate, and execute operational and tactical improvements to drive transformational change.
• Manages the operational and administrative needs and priorities of the AVP including calendar management, meeting logistics and planning, reviewing incoming requests from university leadership, and university compliance policy matters.
• Provides input into budget development and cost-effective management. Prepares reports and proposals involving analysis and compilation of data. Sets priorities and establishes guidelines for report generation to meet special departmental objectives.
• Conducts research for the AVP in support of advancing departmental priorities. Facilitates logistical planning, data…