Student Account Generalist II

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and Mac Arthur Genius Fellows.

A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Provides the highest level of customer service to prospective and current students, parents, and faulty/staff in the areas of, but not limited to:
Admissions, Financial Aid, Registration, and One Stop Enrollment Services. Serves as a representative of Student Financials Services concerning issues relating to student accounts that require interpretation of policies, procedures and programs.

• Assists and supports Student Financials operations within the Office of the Controller.
• Provides excellent customer service and support via call center, email, written correspondence or in-person to resolve problems and address issues from students, parents, faculty/staff and academic departments.
• Works with student advisors, colleges, or other University departments to clarify situations, as necessary.
• Provides support and up-to-date information to prospective and current students in the areas of Admissions, Financial Aid, Registration, One Stop, and Graduation, as assigned.
• Updates student account information in People Soft or other ERP software programs, ensuring the integrity of the data.
• May perform analysis on student account data to determine trends in an effort to decrease outstanding Accounts Receivable (A/R) and collection account placement.
• Assists with managing the process to bill, collect and apply payments related to Florida Prepaid contracts and all other Third Party tuition contracts, as assigned.
• May train, develop and supervise student and/or temporary staff, as assigned.
• Participates in the development and implementation of new strategies for improvement in the Student Financials office.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Assists with special projects as needed.

Bachelor's degree and 2 years of relevant experience.

• Experience working in Higher Education.
• Effective customer service skills
• Ability to analyze data.
• Ability to work in a team environment.

Administrative

$50,000 - $55,000

Begin time: 8:30 AM
End time: 5:00 PM

Required to spend 50% or more of time operating a computer

Expanded Background Check

Ability to work flexible hours as needed.

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU…