Divisional Sales Manager - Caribbean

As the largest jewellerybrandin the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.

At Pandoraour Divisional  Sales Manager (DSM) are responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts and shop-in-shop locations, and owned and operated (O&O) concept stores.

Youwill manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores.

You willberesponsible for achieving a sell-in and sell-out budget in every door, and own the success ofyourregion, whilst ensuring that our customer’s experience is flawless and consistent every visit.

You will have the opportunity to build and develop ahigh performing teamthroughrecruitment, retention,training and development of individuals.

• Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region

• Identify trends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of thearea

• Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within the region

• Set KPI goals, budgets,objectives, and marketing plans for eachmultibrandand franchise store in the region and communicate withowners

• Reviews store financial reports,analyzing
  
  Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coaches as appropriate.

• Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards.

• Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience

• Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity and reduceshrink

• Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Manager to takeappropriateaction

• Proactively recruit,developandretain
  
  Store Managers and store leadership asneeded

• Leads the rollout of company initiatives and product launches, and consistentlymonitorsprogress and provides ongoing coaching to ensure success

• Determinestheoptimumuse of payroll and resources to maximize store contribution and financial results for O&Ostores

• Analyzeandoptimizethe sell in and sell out performance ofmultibrandand franchisestores

• Monitor and help manage inventory levels at each wholesale / franchise account tooptimizesell-in and sell-out.

• Prospect for newmultibrandopportunities for continuous growth and development of the region

• Optimizemultibrandnetwork by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts tomaintainbest mix of accounts to maximize sales potential of the region

• Monitor and respond as needed to customer experience surveys for owned and franchisestores

• Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of…